First of all, we love to stay with Hyatt House. This stay was rare. Parking choices were either valet or a parking garage two blocks away. The elevators were inconsistently down, with none working on the morning of check-out with our conference attendees having to carry luggage down multiple flights of stairs. I was on the 7th floor. The air condition was spotty (it's August in NC) and the thermostat in the rooms were not consistent - going in and out. The hotel was comfortable and very clean, but my room was located underneath the rooftop bar so I heard loud noises and chairs moving around til nearly 11 each evening. This will not go down as one of my favorite stays with HH.

Great

Room was great

Nice, new hotel. it was clean and inviting with a nice rooftop bar. In my opinion the 'free' breakfast was lacking.

Overall the property was beautiful and very clean. Staff was helpful and welcoming. However having to ask for toilet paper repeatedly and not getting enough was quite frustrating…

Great new property and rooms are outstanding.

Very nice modern hotel. Everything was great from check in to check out

This property was boutique and beautiful but had the customer service of the brand hotel (Hyatt). The staff was friendly and attentive. We had a minor maintenance issue but they went above and beyond to fix it and quickly. They bumped us up to a nicer room. We enjoyed our stay and will return next time we are in the area.

We loved our stay here! We will be back!

Great hotel!

Everything was excellent

Check-in was a breeze. Staff were very friendly. We checked in about an hour early, wasn’t an issue. Breakfast was nice! There is no “onsite” parking. There is a parking deck very close by but you pay by the hour if you come and go in your own vehicle or by the day if you take a share ride company.

We’re already planning our next visit. There was a recent flood on the 2nd floor, and we could see the staff was scrambling as we waited for our room, but they were kind and did their best to accommodate us despite other not-so-patient guests.

Super clean, Friendly staff,easily accessible to restaurants and shopping.

The room had a long standing leak from the room Above. The paint on the wall was bubble up with water and it leaked into the bathroom. Maintenance was called and was dismissive we had to tell them that it was ruining the drywall until then they were not even going to investigate the issue. Location was nice but the bed was not comfortable.

Very nice hotel and located close to the area I was visiting. Parking is expensive because you can park in a garage for $25 or use valet for $35 other than that the only thing I didn't like was housekeeping knocking on the door asking about checking out at 9:30 am

The property is new so it’s very clean. The bed was very comfortable. The area is walkable for restaurants, coffee and shopping. Roof top bar. The staff was friendly and gave us a run down on the restaurants and happenings in the area. Really a nice place to stay.

Clean, comfortable, accommodating

Amazing hotel

The roof top and the suite!!