Friendly staff but very limited knowledge about tourists attractions or bus detail. Room was large and comfortable. Place was very run down. Pool was lovely and the breakfast was great.

Staff: were helpful during my stay. Clean room: little things they need to remember to have in the room everyday e.g - t/towels, shower curtain, bath mat, change coffee sachet packets to bushells, n other brands not the ones they have. Breakfast: almost same food everyday, needed to have a variety of local vegetables especially avocado, pineapples, etc..needed to have a TV in the breakfast area to catch up with what's happening like the Independence program and other important news. Orange drink were too sweet next to the water cooler, needed to have a big toaster so clients don't que n wait to have their bread toasted. Couldn't sleep couple of nights, as client above me too noisey and stomping on the floor, dragging stuff on the floor.

Thanks for your service. Everything was great!

Appreciate the customer service. Thank you!

excellent

Breakfast not so good all the food was cold There were rats running around outside the rooms The staff were very friendly and considerate

Awesome Hotel

Good breakfast clean room.

Staff are good cleaner is good too But the only thing that they didn't do it is the screen wire of the other bedroom need to fix please replace the screen wire.Because its for the safety of kid's from mosquitoes and also small insects.The family room that we was staying in is 21 and 22 the screen wire of the 22 need to fix so please need to be done that for other people as well.On the first day for our check in one of their staff was breaking the door key,we arrived thier on the 17 in a morning on Wednesday 2025 they said someone is goona go and do it,we spend 6 days in their no one was doing it we used one side of the other family room.PLEASE MY ADVICE IS NEED TO CHECK EVERYTHING BEFORE WE CHECK IN WE ARE HAPPY IF YOU GUYS TELL EVERYTHING IS NOT GOOD INSIDE THE ROOM AND ALSO PLEASE WE PAY MOTELS IS A LOT OF MONEY SO WHATEVER PEOPLE ASK TO DO IT BETTER DO IT FOR SAFETY OF PEOPLE AND KID'S AS WELL.OR REFUND SOME PART OF MY MONEY OK THANK YOU

Great room and staff. Room was clean.

The staff are truly amazing and friendly, and I greatly appreciate their warm hospitality. The only concern I have is with the beds in the room. Currently, there are two double-sized beds, which are suitable for two adults. However, for three adults, it would be more comfortable to have one double bed and one king-size bed. This arrangement would provide enough space for everyone to rest comfortably. Aside from that, everything else was excellent—including the delicious and healthy breakfast. Overall, my stay was wonderful, and I am very satisfied. This is my fifth time staying at this hotel, and despite this minor issue, everything else was perfect. Thank you very much, and I plan to stay here again when I visit Samoa in the future.

Friendly staff and clean rooms.

The rooms are spacious and the hotel must be commended as some of there have been upgraded.i have always stayed at Insel for these reasons of safety and the service is good. The service is very good as well.

Loved our stay

Receptionist looked after our request for a quiet room

Love this place

The staff were very helpful and friendly. The location is close to two supermarkets and there is a nice restaurant across the street.

Would be nice to have mirrors in the main room not just bathroom

It was a very friendly environment and helpful reception that help you with everything that you need help with. Thank you Patricia.

Great location and facilities for families (pool, laundry, tennis court and meal options).