Booked for 2 nights. Room, fire vesda alarm was hanging off the ceiling above one of the dble beds. Toilet wouldn’t flush properly. One dble bed was broken. The cleanliness left a lot to be desired. Booked for 3 people, there was only 2 mugs and towels for 2. Managed to get another cup and towel. Used the drink facilities that were in the room on the first morning, but they weren’t replenished, so could make another drink whilst there. On a good point staff Connor was amazing, the chef was very polite and helpful, food was amazing.

Everything about the accomodation was top class. Thanks.

Room was clean. Property is looking tired and in need of a face lift. No hot water from shower. No door on en suite bathroom. Managed for one night. Staff friendly. Breakfast was good. Seating covering in dining area worn and torn and health/infection risk for cleaning.

DO NOT STAY HERE!! UNLESS U WANT TO PAY TO BE (TRYING) TO SLEEP ABOVE A TEENAGERS DISCO!! We were told bar closes at 11pm.......the music went on & on , people knocking on other room doors , music would get loud,then low.......then to top our trip, a fight broke out in the bar downstairs, a man knocking on room doors to get the police called, this

Ideally located to access Newcastle and surrounding areas. Foid excellent staff friendly and amenable. Excellent value for money.

Lovely little pub. Food and service was great. Rooms were nice and clean but could do with a fresh coat of paint, however rooms were nicely decorated. Staff were very friendly. Great breakfast

I can't comment on service as all I needed was a bed and a shower - I was arriving late and leaving early for all of my three night stay so had no interaction after picking up the room key. The lock on the room door was old-school Yale type, but ill fitting, so had to slam door to close it. Almost broke the key trying to reopen. First night, noise from downstairs bar was distracting. Luckily, subsequent nights were quiet. Dead flies next to kettle. Supplied WiFi password out of date No cold water! Shower door rollers would easily fall out of their rails. On the plus side, I found the bed comfortable enough and the shower itself was fine (once I'd reseated the rollers)

Good selection of food and drink

Friendly staff, great service the room was of a decent standard if just a little tired

Washbasin broken/unusable. No toiletries. Also, Very loud music until 1am when I got dressed and went downstairs to complain. Partial refund promised next day but despite numerous phone calls to manager it was not received until over a month later, after I had spoken to Expedia (who were very helpful - thanks) about the delay.

Awful!

My stay for a couple of nights on a local course found the room basic but serviceable. However, certain aspects stood out. The mattress had significantly lost its spring, providing a rather firm sleeping surface. The room door's lock rattled noticeably with any breeze, showing clear signs of prior damage or attempted entry. Furthermore, ventilation was an issue; leaving the window closed resulted in a distinct, stale atmosphere, making an open window essential for comfort.

Words fail me......horrendous !!! Very Dirty rooms It is basically a locals drinking pub, with a few rooms upstairs that are not cleaned, would not return ! Staff are just interested in the local business not tourists !

Comfy bed.

Staff are helpful and accommodating. My wife's gluten-free diet means it is sometimes awkward to get meals in some places. They sorted it out for us.

Great access to port of Tyne and city centre,staff were great and we stayed a Saturday night and the noise was minimumal Thanks

Unfortunately I ended up in the wrong property. I was expecting to stay at the Holystone Premier Inn but I was booked in to the Holystone bar and restaurant. I had requested a ground floor room but there were no ground floor rooms. When we taken to our room I was disgusted with the state of it. First of all there was no heat, the carpet and walls were filthy. We stayed the one night but checked out and moved to the Premier Inn for our second night. I would like a refund from you for the second night. Thank you.

Excellent hosts Tony, patrons of the bar great

Room faced pertol station so black out curtains would of been better as room didnt go dark at night, no complaints otherwise

It was shut when we arrived! They shut early because they had no customers and didn’t think to even let us know. We had to find another hotel after a 5 hour drive. Then they REFUSED to give us a full refund, only partial!