Todo bien

Mycket bra läge. Enkel men bra frukost. Lite udda med rum nästan under gatuplan.

Great location in the city center of Madrid, very close to the opera house and Opera metro station. Just a 5 minute walk there and 10 minutes in the opposite direction to Plaza de Sol. If you do book here, check your email and messages often because the hotel requires you to check in online. In fact, you can’t even enter the building without the door code to the lobby and the hotel will send that to you. Unfortunately, our carrier Verizon had a worldwide outage the very day we arrived so our connectivity was limited to nil. We were standing outside the hotel, on a narrow street, in the heat, unable to enter because we didn’t or couldn’t get the code. Fortunately, the receptionist must have seen us on security camera and came over within a minute to let us in. The check in process should have been easier, but it was lengthy and arduous. At least the lobby had WiFi we could use, but the hotel’s check in software required me to scan all 3 passports and was unable to recognize any text, so I had to type in everything by hand, three times! At last we finished and received another code for our room, which fortunately was ready to go despite our early arrival. Yeah, you’ll receive a code for the lobby entrance and your room. They will give you a key card, but that simply powers up the room when inserted. The room itself was large with a mini fridge and hot water kettle. Cooled by mini-splits but we couldn’t get one to work. No view out the windows unless you like alleys.

Muy buena ubicación. Limpio. Habitación pequeña pero suficiente.

It’s a great hotel in a great location.

Mini split sin funcionar función de enfriamiento en habitación principal

La habitación siempre bien limpia.

Habitaciones cómodas, reformadas, muy silenciosas y limpias!! En pleno centro!!

Excelente hotel. Muy céntrico. Limpio. Habitación nueva y amplia para ser en Europa. Personal muy amable dispuesto a ayudar. Desayuno bueno. Muy recomendado. Fui con mi hijo adolescente y a los dos nos gustó mucho. Es un buen lugar!!!

Lit confortable. Air climatisée excellente. Tranquille.

The place was clean and it would have been fine but staff turned off access to the room’s AC. It was HOT in Madrid those days and when we got to our room, about an hour after there was no longer any staff, we came into our room and the temperature was rising quickly. I emailed first and waited for a reply while we tried various things to turn on the AC. When we had no success, I called the emergency number they provided. I informed them that the general AC didn’t work. They knew the mini split AC in a section of the room also did not work, only the fan, which they directed me to turn on. They suggested that we sleep in that part of the room. I chose that room because my brother and I were traveling together and that room gave us separate beds and separate areas to ourselves for the night. In the morning when the front desk staff read my email, the staff member replied saying that the AC was now on (this person turned it on). It appears that there was nothing wrong with the AC, just that access was turned off the night before. It was upsetting because at no point in the description of this place did it say that access to AC was limited in any way. Also, considering how hot it had been in Madrid, access to good AC would have been a welcome relief. Instead, we wasted more than an hour trying a variety of things, still had no AC, and the was so uncomfortably hot that I barely slept.

Muy incómodo el lugar, nunca hay recepcionista , muy caro para lo que ofrecen

Quarto limpo e confortável, banheiro reformado. O café da manhã é simples mas de qualidade.

Sehr zentral!

Good location. Clean and tidy rooms. No frills but fine if you just want a central base. All good. Would recommend.

super !

Destacamos el trato recibido, la bienvenida y amabilidad del personal. El desayuno económico y bueno. La habitación limpia, decoración moderna. Es céntrico y su localización permite llegar a al Gran Vía a pie e tres minutos. Volveremos y lo recomendamos.

The hotel was very clean and the staff were very nice and helpful!

Was not able to make the trip to Spain called hotel for a refund 0$ credit for my rebooked trip next month at same hotel

Good location. Other thsn that nothing special.