No. Pool was super cold.

We had a pleasant stay overall, but there are a few areas where improvements could make the experience better. Unlike many similar places, complimentary bottled water was not provided, which would have been appreciated. The bathroom could also benefit from a few hooks to hang wet towels, as this would be much more practical for guests. The pool was quite cold. I understand it is not heated, but it’s worth noting for guests who plan to use it. Additionally, the bar selection was limited; a wider variety of alcohol options would be nice, as my husband was unable to find his preferred type. The riad has a lovely atmosphere and attentive staff, but addressing these small details would greatly enhance guest comfort.

nice and big room, good breakfast, quiet position and friendly personne.

L’accueil, la disponibilité et les conseils avisés du personnel

Staff are exceptional. Nothing was too much trouble. Always engaging and totally at our disposal.

The staff were very friendly, polite and helpful, The riad was very clean and well maintained. It was a very beautiful space.

The Grand Riad and Spa is a gem. The staff were amazing, really friendly and helpful, we felt like we were staying with friends. The room was lovely and clean and the bed was super comfy. Breakfasts were freshly cooked and we had dinner on one night too which was delicious. The staff organised our airport pickups (recommend doing this) and helped with all of our queries. The rooftop is lovely for relaxing after sightseeing - everything was within walking distance. We would definitely stay here again in Marrakech.

Very nice hotel, good people, but the area not good hard to reach ,

The rooms were small but very nice. The people at the front door were always accommodating and kind. Clean fresh towels and toilet paper every day. Beautiful pool and communal area. Only things that I was concerned about was how you could hear everything outside my room until about 11pm otherwise it was nice and quiet. As well as they charged us for one bottle of water a day which was a surprise since you would think the rooms would get fresh water daily. Otherwise absolutely no complaints!

Exceptional customer service. Oumaima greated us upon arrival and provided incredible attention to our every need. The rest of the staff was also outstanding.

We had an amazing stay and can't recommend it enough! From the moment we arrived, the atmosphere felt warm, inviting, and utterly intimate. The riad itself is beautifully designed, blending traditional Moroccan style with modern comforts, creating a serene stay. What truly made our experience stand out, however, were the staff members, Oumaima and Marouane. Both were exceptional in every way. Oumaima greeted us with a smile that instantly made us feel at home, and her hospitality was second to none. She went out of her way to ensure we had everything we needed, offering personalized tips about the city. Marouane was equally amazing, his kindness and attention to detail made us feel like we were in the best of hands. If you're looking for a place that combines warmth and a personal touch, The Grand Riad and Spa is the place to be. Thank you again to Oumaima and Marouane for making our stay so memorable!

Such a wonderful stay at this beautiful Riad. From start to finish we enjoyed excellent service and kindness; nothing was too much trouble for Oumaima during the day and evening or Marouane during the night and at breakfast. They contacted us via email prior to our stay to provide information regarding an airport taxi transfer or dinner at The Riad. The organised airport taxi was stress free and we were greeted and personally escorted by Ouamaima to The Riad. Mint tea and treats awaited us, as well as a tour of The Riad before checking in to our beautifully clean, comfortable and well equipped room. We were given a map and recommendations on where to visit, where to eat and where to change money. Oumaima also gave us her WhatsApp number in case we needed anything, even on her day off! We enjoyed a drink on the terrace and only gave 2 hours notice for having a traditional Moroccan dinner freshly cooked at The Riad on our first night. This dinner, (a selection of traditional dips, bread and tagines) and the delicious traditional breakfasts (yoghurt, orange juice, fruit salad, breads and pancakes) were all freshly cooked and homemade by the resident chef. On our last day, we were welcome to stay in The Riad until our departure time after checkout, continuing to be looked after with tea and sweet treats. The organised airport taxi transfer and personal escort back to the pick up point was seamless. A beautiful stay in a crazy but great city! Thank you; so kind!

Room was clean and nice. The pillows were to big. Bathroom should have shower screen to avoid water going all. Was so disappointed to know they charged us for and extra bed which we were not infirmed of in the beginning. No complains about the staffs they were all brilliant!

Friendly staff, clean rooms, all organised good.

Excellent service provided by Oumaima and her staff. Clean room, good breakfast and coffee.

It’s a beautiful riad that’s pretty much walking distance to the restaurants we went to and close to the main road where taxis could be hailed and tour vans met. The highlight of our stay is the awesome team of staff spearheaded by Oumaima who treated us with special care - from our arrival, booking our tour, arranging our rides - everything was clearly communicated and efficiently done. Highly recommend!

The riad was very peaceful to stay in after a long day out in the busy streets on Marrakech. Highly recommend to stay it

No complaints. Staff was the best.

It is the best Riad in Medina… beautiful, cozy, the personal is extremely kind, spa and hammam are awesome… great food. The best!

From the moment we arrived at the Grand Riad & SPA we knew we were in for something special. Nestled right in the heart of the Old City, the location couldn’t be more perfect — within walking distance of historic landmarks. The staff here are simply exceptional. From the warm welcome at reception to the attentive concierge and housekeeping team, everyone went above and beyond to ensure our stay was seamless. they always greeted us with a smile. Our room was spotless! The Grand Riad isn’t just a place to stay — it’s part of the Old City experience. The mix of exceptional service, authentic ambiance, and unbeatable location makes this hotel a true gem. We wouldn’t hesitate to return and recommend it wholeheartedly to anyone visiting the area.