The property itself is beautiful. The rooms were very clean, thoughtfully designed, and the pool was a great addition. We were initially very excited about our stay.
Unfortunately, our overall experience was overshadowed by a break-in on our very first night. Someone entered our unit and stole our wallets and other personal belongings. While the property manager, Maya, was incredibly kind, helpful, and accommodating throughout the situation, and even arranged a room upgrade because I simply could not sleep in the same unit again, no compensation was offered for the incident.
I understand that the property may not be directly responsible for the actions of criminals, but the experience left us feeling extremely unsafe for the remainder of our trip. We were constantly on edge and never regained our peace of mind. In fact, we created our own makeshift “alert system” by hanging bracelets on the door handle and leaned vases up against the door so we would know if someone tried to enter. On our second-to-last day, we returned from the beach to find the bracelets on the floor, leading us to believe there may have been another attempted break-in.
I truly appreciate Maya’s professionalism and compassion during a very stressful situation, but I feel other travelers should be aware of the safety concerns in this area. While the property is lovely, the lack of security and the anxiety we experienced throughout our stay made it difficult to enjoy our vacation.