Subject: Formal Complaint about TrevizZo HCOR I am writing to express my dissatisfaction with a recent booking. The property conditions were far from what had been advertised, including its address. Access was restricted until 3:00 PM, requiring facial recognition that only worked the following day. The stay was promoted as including breakfast, yet the building had no restaurant or kitchen facilities, which is misleading advertising.Communication was inadequate: the official website did not allow photo uploads, and all interactions were redirected to WhatsApp, where I was informed that entry would only be possible at 3:00 PM. It became clear this was not a hotel but a set of third party hosts, absent from the property. Staff at the entrance could not assist.During my brief time there, I faced broken internet, malfunctioning equipment, and significant street noise. My requests were ignored. When I cancelled the same day, I was asked to record a video of the apartment. After complying, I was told the cancellation was processed, but no confirmation was provided. Later, I even received contradictory messages welcoming me to a stay I had already cancelled.I had already secured another accommodation, proving I did not remain at the original booking. Despite this, my cancellation was never acknowledged, and refund requests were unsuccessful.I am disappointed that Hotels.com allows businesses such as TrevizZo HCOR to operate under its name, raising concerns about misleading practices

Muito bom, limpo e organizado

Foi excelente, tudo conforme anunciado.

Horários de check in e check out muito inflexíveis. Além d ser bem tarde o check in , cheguei uma hora depois e ainda estav limpando. Tive q aguardar mais 30 min pra conseguir entrar na unidade .

Inimaginável hospedagem sem tv aberta e internet. Sem suporte, sem preparação alguma. Fiquei por duas horas tentando ajuda e fui embora. Peguei hospedagem mais cara e mais preparada. Barato saiu caro, agora tenho que correr atrás do estorno.