Complete lack of flexibility and zero customer goodwill. I originally searched for a room on May 30th, but because it was early morning, the app's system automatically glitched and shifted my booking date forward to June 7th without warning.
When I realized the mistake and had to book another room immediately to get shelter, the hotel then refused to let me check in anyway, claiming they do not allow check-ins after midnight and forcing me to wait until 15:00 the next day. Because of their rigid rules and a clear system date-shift error, I ended up paying for two completely wasted reservations and had to take a train back home with nowhere to sleep. The management completely refused to cooperate, show basic human understanding, or adjust the dates. Absolute corporate greed.