The hotel is very nice and is situated on a hill, offering a great view of the city. The staff were excellent and very welcoming. The gym was well equipped, and the instructor was outstanding. Breakfast was fantastic. However, the pool was not usable during our stay because it was not clean, and we were surprised that there was no seating around the pool area. Despite this drawback, we enjoyed the serenity of the hotel.

Everything was great until i went for a pedicure.

The staff were polite and approachable but the room and how much it cost was too expensive for the deluxe room. The room was below standard.

Stephen at the reception desk was excellent. Professional, helpful and friendly. Great asset to the hotel.

My partner and I had a terrible stay at this facility. On the first night, we got locked out of our room because the key card could'nt open the door. I took 2 unsuccessful trips down to reception who could not 'reset' the card. Finally had to wait ten minutes sitting out in the hallway for the head porter who apparently was the only one with a master key to open the door for us. Enter the room and the door has to be slammed shut because it's misaligned. Lock on the inside doesn't work and the deadbolt is just a piece of dangling chain... not functional. Call back to reception and they sent the same porter to explain that we are safe with the door unlocked because noone else has the master key but him - so reassuring. No safe in the room as shown on the booking. Big chips of cement had fallen off around the door frame (I'm guessing from all the slamming). Fittings in the bathroom had come loose and almost falling off... I wish I could share pictures. Not ideal at all in my books. Credit to the restaurant staff who were excellent and the front desk lady who did her best to reset our key card.