Este hotel está en una ubicación inmejorable, con dos estaciones de metro a pasos del hotel estás prácticamente conectado con todo Santiago. Es fácil llegar desde el aeropuerto también. El desayuno es bueno y cumple respecto al precio de la estadía. Ya nos hemos hospedado 4 veces y siempre volvemos por el precio y la comodidad.

Minha esposa hospedou-se no Hotel HW Express, no Chile, entre 13 e 16 de junho, e a viagem foi completamente arruinada. Durante os três dias de estadia, ela teve que aguentar um barulho ensurdecedor e insuportável de uma obra colada ao quarto, tornando impossível descansar, dormir ou ter qualquer momento de conforto. Ao ligar para a recepção para relatar o terrível incômodo e pedir uma solução simples, como a troca para um quarto em outro andar ou ala do prédio, os funcionários agiram com total descaso e falta de empatia. Limitaram-se a dizer que a obra tinha permissão e que nada fariam, deixando a hóspede completamente desamparada. É inadmissível que um hotel venda uma hospedagem sem avisar previamente sobre reformas pesadas vizinhas e, pior ainda, recuse-se a prestar assistência básica ao cliente.

The rooms are very comfortable and perfect for a nice rest or catch up with homework if you are a student and are also traveling

My wife and I spent 5 nights at the hotel. The breakfast buffet had a nice variety of foods which were attractively arranged and replenished as needed. The variety was sufficient for a vegetarian diet. Our room on the 7th floor was super quiet and it was easy to replenish supplies. The front desk was efficient in arranging taxi services as needed. My wife and I have traveled to many South American countries and this hotel is as good as any of them. It was a very nice 5 days.

Very helpful staff, convenient location in the historical center of Santiago. Breakfast lack variety; it is basic but sufficient. Could be more helpful if the hotel has adaptors to lend.

Hears fighting/glass breaking and yelling outside of hotel at night. Room was fine but loud from road outside the window. Many other hotels in the area to stay.

Todo muy bien

Equipe muito atenciosa e profissional. Hotel próximo ao metrô e ao comércio central.

Heater, tv, were not working properly

Good location but small reception with no lobby for guest waiting to check in. Reception are not so friendly, unwelcoming and simply dont care about their guest.

Bueno

They had a free breakfast...the area it's in was not too safe in the evening. The front desk staff was all right but not particularly friendly. The view was nothing special but at least the place itself felt safe because they kept the front lobby locked to outsiders. They had a vending machine in the lobby, so although water was not free, at least it was available to purchase. They don't store your luggage, so we had to pay an extra $30 to extend our checkout time just so we had a place to keep our luggage till our flight. The room had a microwave and mini fridge which was helpful to have. And their safe was large enough to keep our laptop in. And there is also a minimart (Oxxo) a 1 min walk away which was helpful as well.

Oui, le menu du petit déjeuner était bon avec beaucoup de choix. Le personnel était au petit soin et souriant.

Limpio, ordenado.

Nous n'avons pas eu de navette. Nous avons du prendre un taxi, que l'hôtel avait appelé de notre part

Room was clean,staf wasn’t helpfull,breakfast was poor,air vconditioning and heating was good.

The breakfast was good. The only complication I had was with the luggage hold, there wasn’t any space at the time, but the hotel in front had some, so it wasn’t so bad.

Very good

Yes, it worked properly.

Kind and helpful staff