The apartment itself was comfortable, but our stay was overshadowed by poor communication and parking issues.
Before arrival, it was impossible to contact the hotel. I called eight times without anyone answering, incurring international calling charges in the process. After arriving, I spent around 30 minutes driving around trying to find the parking allocated for Annex D. Eventually, I parked outside Hotel Conte and asked the parking attendant to call the hotel three times, but still no one answered. As I couldn't leave my car there because of the risk of a fine, I had to run a considerable distance to reception and back in the heat, leaving me exhausted and stressed. I was then told they had only one missed call.
A staff member showed me where the allocated parking space was, but when we arrived it was occupied by other cars. No alternative nearby was provided, so we had to park much farther away. Instead of parking just above the apartment, we faced a 30-minute walk with many stairs every time we needed the car. We had to do this three times during our stay, which added unnecessary inconvenience and stress.
There was also a power outage for over an hour at around 11 p.m. due to a storm. I understand this was outside the hotel's control, but it meant we couldn't get ready for bed or use the apartment during that time.
The accommodation itself was good, but the lack of communication and the unresolved parking situation significantly affected our experience.