Déçue de l’hotel, l’ascenseur ne fonctionnait pas et notre chambre etait au 8e etage. Nous n’avons pas eu d’eau chaude pour la douche . Nous n’avions pas de papier de toilette mais lorsqu’ils l’ont su ils sont venus nous en porter rapidement. La nuit c’etait froid dans le lit. Située dans un bel endroit proche de boutiques et de restaurants. Le buffet dejeuner etait tres bien

No internet in spite of advertisement stayed on floor 9 internet only upgraded up to floor 5 …staff knew this but omitted to advise when checking in. No reception, manager not available …leaving staff that don’t speak any English to deal with problems. Had I known about tgeur internet issues …I would never have chosen this hotel . For me it was a big ISSUE. For 3 days.

No dejan agua ya que el agua del grifo no se puede beber

This hotel is located near the main plaza, yet in a quiet area. Everything was good, but the highlight of our stay was Gabriela at the front desk—she was truly the heart of this hotel. Kind, attentive, and always eager to help, she assisted us with everything we needed. The only downside was the breakfast buffet. Plates and food items were often in short supply—for example, there were cornflakes available, but no bowls or cold milk. Still, overall, we were satisfied with our stay. Gabriela’s kindness and exceptional service more than made up for these shortcomings.

To take shower there was not enough hot water

Front desk attendant (Hyvere???) was amazing. Room was not too clean and very old. The elevator was out of service for 2 full days which was very difficult. Breakfast was cold and not many options.

Hotel is right in the middle of downtown. Close to restaurants and shopping everything's accessible qithinna block or two. The staff are fantastic and accommodating. The description of the hotel says the room has a balcony but it did not. It did have an outdoor area approximately 3x6 feet roughtly the size of a standio shower. The city is very noisy and a good night sleep is impossible. Revelers start around 2am, pre-recorded messages playing on loud speaker's on repeat every 15 seconds taxis or honking horns all night long. All of this goes on until 630am. The elevator wasnt working so qe had to clim stairs whichbis difficult at this altitude.

Staff at the front desk were super! great!!

Très bel hôtel en plein cœur de Puno ! Légèrement bruyant le soir à cause de la rue principale.

Breakfast was great

The breakfast had moldy bread and not many options. Which make you think that you should not eat there. Our kids refused to go a second time for breakfast there.

Good location, a bit too pricey for what it is

tres bien situé bon logement pour 3

The Hotel Qalasaya is a unique modern hotel tower in the heart of bustling Puno, just off the main pedestrian boulevard. The room was clean and modern, with an excellent shower.

Zimmer hellhörig, ich haben den Nachbarn die halbe Nacht kotzen gehört. Trotz 8. Etage war der Lärm nachts von der Straße direkt vor dem Hotel zu hören, schrecklicher Gesang, Autohupen, Lautsprecherdurchsagen, etc. mitten in der Nacht. Die Matratzen haben ihre besten Jahre hinter sich. Das Licht vom Treppenhaus war die halbe Nacht an und hat durch eine Glasscheibe in das Zimmer geleuchtet. Inbegriffenes Frühstück war gut. Das Personal sollte die Gäste darauf hinweisen die Handtücher am besten unbenutzt zurückzulassen da sonst eine Nachzahlung droht, so etwas habe ich noch in keinem Hotel dieser Welt erlebt und ich war schon in mehr als 100 Hotels zu Gast.

Hotel com ótima localização em Puno. O quarto oferecia uma belíssima visão do Lago Titicaca. Quarto confortável, limpo, bom café da manhã.

All the staff were great, especially Stephanie. The rooms were super nice and spacious. Yummy breakfast and close to the main square. Will definitely be back.

Nice hotel with clean rooms, excellent location and good service. Also a perfect breakfast.

Nicht verkehrt. Gutes Hotel mit gutem Preis/Leistungsverhältnis.

A bit loud at night