balanced like this: The hotel itself is clean and well-maintained; however, I was disappointed by some of the policies and customer service. The guest policy is very restrictive, as family members are not permitted to visit rooms, and the associated fees are quite high. Additionally, when booking through Expedia, the hotel was unwilling to accommodate any reservation changes. My experience with the front desk staff was also unsatisfactory, as I found the receptionist to be unfriendly and unprofessional. While the property is nice,

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Need more chairs near the pool. Need a gym

This place is just great. Loved our stay in the two-bedroom suite.

Breakfast is super fresh and delicious . Rooms are big and clean and comfortable, the stuff is great and very friendly, location is great, overall we had a great time. we had not been to the bank yet so no cash to get a taxi and the security guy gave me money to pay for 😍 awesome people , we really enjoyed our stay at this hotel . Beautiful place.

Great place & fantastic staff!

Great place, location, and great customer service!

Great place, location, and staff

el personal es terrible, falta de profecionalismo al maximo.

Excellent hotel!!!

The room was enormous, excellent king bed. Great pillows. AC and shower were great. Top notch food at the rooftop restaurant. Excellent selection for the included breakfast and a great dinner menu. Very reasonable prices on the menu. All the staff were excellent, very curations and professional. Definitely would highly recommend.

Lo mejor De lo mejor en cucuta

Det var et super godt hotel god morgenmadsbuffet personalet var venlig og hotellet var virkelig god stand forholdsvis nyt i sengen super behagelig men kun et minus de var ikke særlig god til at snakke engelsk så hvis man ikke taler spansk så forbereder dig på at have en translations app

Breakfast wasn’t good. Ham tasted bad and servers were rude at times. Looked like they weren’t fast

Excelente atención todo muy bonito tienen mucho cuidado con los pequeños detalles que hacen la diferencia

Excelente opción. Para hospedarse en Cúcuta Muy buen servicio y todo el personal muy amable. Los alimentos muy bien preparados. la piscina es pequeña pero muy confortable.

Muy bello

We had an outstanding experience at Faranda Hotel Cúcuta. Our family gathered there to celebrate my mother-in-law’s 80th birthday, and the hotel made the occasion truly memorable. From the moment we arrived, the staff was warm, attentive, and incredibly thoughtful. They took great care in ensuring every detail was handled, making the celebration feel personal and seamless. The hotel itself is beautifully designed, with tasteful and elegant décor throughout that creates a welcoming atmosphere. This was more than just a stay—it was a meaningful experience for our family. We would gladly return.

Our stay at Faranda Hotel Cúcuta exceeded every expectation. We selected the hotel to host my mother-in-law’s 80th birthday and a family reunion, and it was the perfect choice. The staff went above and beyond, paying attention to every detail and making the guest of honor feel truly special. By the end of our stay, they felt like part of our family. The décor throughout the hotel is tastefully appointed and exceptional, which added to the overall experience. We would absolutely return without hesitation.

The best hotel I have EVER stayed at! I was there for 2 weeks and it was the best place to be