As stated by other reviewers, check-in could be hassle since this is a small casa and one person manages everything from cleaning/prep/checking in etc. If the person is not responding, just wait since the person might be on a quick errand or in the bath, etc. The entrance doesn't have a proper sign or address number. Once checked-in, everything was smooth. Common area has a full kitchen where we could do a serious cooking. We had the two-room suite which was awkward to have the second room connected through the hallway. It was still a beautiful stay in the heart of Coyoacan.