Not appropriate service. No staff at property. Everything is over the phone. and access works via access codes. The locks dont work many times. Room dont get cleaned daily. They told me to pay extra if I need to get rooms cleaned or get new bed sheet. I stayed for 10 days. And no new bed sheet or towel. The room also had lot of ants. Used to climb on the bed. There is no staff on property so you cant even complain to anyone.

Clean and spacious room. Staff are just a phone call away and very helpful when needed.

Excellent stay, great location.

The staff was very responsive, the neighborhood was beautiful with shop and restaurants nearby and plenty of buses and train options to get to other parts of London, including Heathrow. I will stay here again.

Poor lighting. Shower was terrible. Noisy room as it was right inside. No desk for working. Small TV. Didnt like that there were no staff on the premises. Customer services on telephone very poor

Clean room, basic amenities given as described, quiet surroundings too. They had scrabble as a board game, which was quite fun to play too!

Great place right by the Thames River and the Bental centre shopping mall and surrounding areas with all kind of restaurants.

Spotless room with extremely comfortable bed. Good tea & coffee facilities. TV had vast range of channels. Security was first class. Would definitely stay there again

Very clean and fresh. Lovely comfortable bed. Only problem is even with heater on shower/toilet is very cold.

My Rating: 3/5 Stars This review is intended for both prospective guests and hotel management. While the hotel is lovely to look at, several fundamental practical elements were missing or inadequate. Stay Details: I stayed in the Family Suite (ground floor) in the Pembroke Lodge with my partner and baby daughter. The Good (4/5) Location: Brilliant location! Close to Kingston town center, near the river, and right in the best area for food and drink. Comfort: The bed was very comfortable. The room was clean and was a nice spot for a good night's sleep. Storage: Excellent wardrobe space and nice quality soaps provided. The Issues (2/5) The hotel seems to have prioritized aesthetics over functionality, leading to a frustrating experience with basic expectations. Amenities & Workspace NO Fridge: This was a significant inconvenience, especially traveling with a baby. Insecure Safe: The safe provided is very small and cheap; it will not fit a laptop or iPad. Unsuitable Workspace: The vintage desk and stool are uncomfortable and impractical for actually working. Poor Ironing Setup: The ironing board is a tiny, fold-out type, making it almost impossible to iron clothes properly without a suitable surface. Heating & Temperature Inadequate Room Heating: The room is heated by a ceiling-mounted electric air blaster (like those often seen at shop entrances), not proper radiators. It did not heat the room effectively. Freezing Bathroom: The small electric towel rail was completely insuffic

Spotless room. Excellent location. Great amenities, comfy beds. Hosts were absolutely fantastic. Very quick to reply on emails and anything we needed. Would highly recommend this place - and would easily come back.