Our stay was absolutely dreadful. We were left for two full days without any air conditioning, with the apartment reaching around 27–28°C inside. The windows were locked and could not be opened, leaving us trapped in unbearable, suffocating heat with our 9-year-old and 4-year-old children. We contacted Charles Hope repeatedly and spoke to three different members of staff. The first night we were told someone would come in the morning — nobody came. The following day we were told they would find out what was happening and send someone, but nobody even called us back. That evening, we were once again told there was nobody available to help. We were miles from home, exhausted and hardly slept for two nights because of the heat. This was not a minor inconvenience — it was genuinely torturous, especially with young children. For a company operating so many apartments, the complete lack of urgency, communication and basic care shown to paying guests was shocking. Leaving a family in a locked, boiling-hot apartment for two days without air conditioning is completely unacceptable. I would absolutely not recommend Charles Hope after this experience.

Apartment very sparse, inline photos. Very hot with no fans. Missing basic amenities.

Clean room Nice staff Good price

Check-in process was a nightmare because they didn't

This is not a proper hotel - it is a hotel-like business that rents out apartments in Cambridge's post-doc city. These are located in a big block which seem to contain also private apartments, and does not have a dedicated reception. There is a reception desk, which hands keys out on behalf of the hotel but is otherwise not affiliated with Hope. When arrived, the check-in desk was unoccupied and since there was no visible sign of Hope Hotel at the building, I walked around for 15 minutes before I gave up and called the number in the confirmation e-mail. I was told the reception should have been occupied and that I should have done a pre-arrival electronic check-in - which I did not do since I only received the e-mails asking me to do that whilst I drove; and an expedia chat bot had advised me that this is was not necessary. It took about 15 minutes for a receptionist to arrive, and after approx 40 min check in process I eventually arrived in my room. Once I had the key, things were actually pretty good - the apartments are beautiful and clean, but it was quite a walk from reception to my room. However, the weird arrangements with the reception desk showed again when I ran out of toilet paper (they had only provided 2/3s of a roll), and reception was unable to help me as they are not affiliated with Hope. So quite a mixed bag - however, when I travel to Cambridge next time for a shorter stay I will certainly return to a normal hotel...