I've stayed here before Covid and standards have dropped tremendously, probably the worst service I've had in a not in recent memory. Besides overall facilities all worn down, toilet cover was broken (which they tightened), chair in the room was broken, they only gave 2 towels for a room meant for 2 adults and 2 kids (2 queen beds). Also asked for extra pillows. Had to eventually to to the concierge myself as room phone wasn't working and WhatsApp line was silent, was told only 2 towels allocated for adults kids and no extra pillows can be given unless it is paid. I asked them how much and they say office is now closed (11+ pm). Only consolation is I'm staying 1 night. Think carefully before staying, don't think there will be another time from me.