想象灯塔酒店

我之前住过灯塔公寓，所以这次又来了。 公寓的位置、大小和设施对我来说都非常合适。 然而，这次入住时却出了点问题。我预订的公寓并非属于 Imagine Lighthouse，而是 Lumina Lighthouse，尽管我预订的公寓和收到的确认信息上都写的是 Imagine Lighthouse。我不知道具体是什么问题，但正因为如此，我无法联系到 Imagine Lighthouse 的管理人员，尽管我已经告知他们我会在墨尔本时间早上 7 点到达。我等了将近两个小时，最终在通过 App 和 Imagine Lighthouse 管理人员多次沟通，并致电 Lumina Lighthouse 管理人员后，Lumina Lighthouse 的一位工作人员接待了我，迅速而顺利地帮我办理了入住手续，并把公寓钥匙交给了我，让我在经历了一夜飞行后终于可以好好休息了。根据我收集到的信息，灯塔公寓大楼的部分公寓由 Imagine Lighthouse Management 管理，其余公寓由 Lumina Lighthouse Management 管理（除了这两家之外，我不知道还有其他管理公司）。我不知道具体是哪家公司管理，但我知道我是通过一个名为 Imagine Lighthouse 的应用程序预订的。 除了上述问题之外，我在灯塔公寓的住宿体验总体上是愉快的。

很高兴能回来，这里位置便利，离我们所需的一切都很近。

那里的人非常好，非常友善，谢谢🙏☺️

The sky apartment is amazing! I will definitely come back to this hotel. The room is dreamy🫶🏻

Clean, near the queen victoria market and the tram

The stay was truly amazing and the staff there was very helpful! They were up even at nights and helped me with service at 1 am! Would definitely say that it 's the best value for your money in the city!

The hotel location is so strategic. Near from Queen Victoria 's Market.

Was perfect. I had a great time.

The view its good. But to many dust and dirty.

The management did not really care about two lifts broken not operational, leaving only two operational for over 50 floors and too many guest … It did not make sense, the broken lift the way saw it just left unserviced or repaired … the front office just could not give any answer. This was not their fault. There must be regulation on customer service on basic facilities, such as lifts, the apartment should inform all travel agents for the problem so they can stop taking guests while under repair or inform incoming guest should they wish changing hotel …. The housekeeping should be trained more I making beds. The neatness far below hotel standard. Am so sorry this service apartment failed on the basic service they are obligated to provide …. Hope the management can learn and will do better … that was embarrassing for the service apartment industry in Melbourne cbd …. Once again, I am sorry for giving so a blunt review.

Room is good but the phone inside rang me about 2 am! I don't know what just happened and no walkway for suitcases.

⭐️5 star for this apartment. The daily clean was good. Location is good - near queen victoria market. The view from your room is fantastic - depends on which room you choose. Staff were friendly, the room was large and well-equipped, including a washing/ dryer machine, large fridge and cooking facilities.

The location 's perfect! The apartment 's new so everything still clean and neat, the only badside is just they don't vacuum the carpet and change the bedsheet during my 7 days stay, the housekeeper only throw the bins and change the towel, but other else than that everything was great!

Kamar bersih dan nyaman. Dibersihkan setiap hari.

Good place, perfect location, reasonable price.

Always an amazing stay. Highly recommend.

Kamar tidur banyak debu, karpet tidak di vacuum. Kamar mandi bau pesing.

Great view from the sky apartment. Do note that this apartment is a strata title and imagine only owns the top two floors/penthouse area so make sure you do book from them as it is owned by individual owners/parties. Lady at the reception was extremely helpful on sorting out my deposit that was unable to use the card. Good location as it is right smack in the city with lots of asian food and supermarkets in the city. Drawbacks; 1. The appliance does not work well especially for the washer/dryer that makes terrible noises when you are washing and drying. When complained to the front desk, the guy replied it curtly which definitely a no-no in the service line. 2. Prior the day before I asked the guy at reception via phone call about deposit, and told me that cannot do with cash if we don't have a credit not helpful and definitely rude when he said “definitely cannot help you with that”. Please use a better service line for rejections