InterContinental Hotels MELBOURNE by IHG, an IHG Hotel

Old buildung without hot water, broken curtain, broken mattress and without double layer window heard everything loud & clear on street especially morning dump truck and tram

Everything was great except waited for more than 1 hour after checking time 3pm.

During my stay, the room service responsive is slow and often been missed. Also, during the stay we’ve minor rashes and spreading slowly. When we checked out and way home to see doctors it’s confirmed lice bite it’s all over my daughters both feets and arm and also my thigh. It’s a huge disappointment towards a 5 star hotel in melbs disregard everything we still curing for the aftermath of the damage

因為在市中心，所以選擇此旅館。一切都不錯，就只有電梯剛好在CHECK OUT時壞了，早餐有點單調。

They allow us to early check in at 10am and we really appreciate it because we are exhausted at that time.

酒店離車站大約十分鐘步程。某些酒店房間有露台。

good location even though the room is a bit old....

ok

Making up room service unsatisfactory. Bath room water pressure too low. Breakfast food variety too little. No reasonable view from the room.

Seemed to be poor management. Requests for room to be serviced ignored (twice). Restaurants problems. A wine delivered from a bottle filled up with water (quickly apologized). Food very disappointing. Only reliable service from the concierge - helpful and effective (ONLY ones used by the end). Perhaps the worst high level hotel experienced in last 20nyears. Sad.

窓からの眺めは期待しない方が良い。

Friendly staff

Everything was great and we especially liked the fact there was a speedy checkout option

I have been charged by your platform as well as the hotel. This is not professional.

Staff sensational.

Great family room and the service was exceptional! Highly recommend.

Great Hotel close to shops great staff

Aaron at front desk was very helpful. Rooms were very clean. Beds were very comfortable.

Loved the room. The desk was excellent and the bathroom was modern and beautiful.

Très belle chambre. Lounge premium très utile.