InterContinental Hotels MELBOURNE by IHG, an IHG Hotel

家庭房(連通房)的規劃很實用，適合孩子比較多的家庭，或是帶長輩同行的家庭。早餐buffet餐點很美味，麵包、火腿冷盤都很好吃，鮮榨果汁很棒，當然還有廚師現作的蛋料理。服務人員都很親切，飯店位置也很方便，下次來墨爾本一定會再次入住這裡。

Old buildung without hot water, broken curtain, broken mattress and without double layer window heard everything loud & clear on street especially morning dump truck and tram

Everything was great except waited for more than 1 hour after checking time 3pm.

During my stay, the room service responsive is slow and often been missed. Also, during the stay we’ve minor rashes and spreading slowly. When we checked out and way home to see doctors it’s confirmed lice bite it’s all over my daughters both feets and arm and also my thigh. It’s a huge disappointment towards a 5 star hotel in melbs disregard everything we still curing for the aftermath of the damage

因為在市中心，所以選擇此旅館。一切都不錯，就只有電梯剛好在CHECK OUT時壞了，早餐有點單調。

They allow us to early check in at 10am and we really appreciate it because we are exhausted at that time.

酒店離車站大約十分鐘步程。某些酒店房間有露台。

good location even though the room is a bit old....

ok

Our stay was perfect. The staff were so helpful and breakfast was imaging! Thank you!!

Great hotel for location and clean rooms with excellent staff

Lovely weekend stay with the family. The location was ideal, breakfast was a winner and all the staff made it so pleasant for all of us.

Great location

フロントにて、朝食付きプランで予約・支払い済みだったにもかかわらず、現地で朝食代を別途請求されました。朝食付きプランのため、再度確認してほしいとお願いをしましたが、支払いがされていないと言われ、きちんと確認もしてもらえず、仕方が無いため請求された金額を支払ってしまいました。 ラグジュアリーホテルを謳っているにもかかわらず、このような初歩的な事務的なミスが発生することは到底信じられません。 最も不誠実だと感じたのは、ホテル側から自発的な訂正が一切なかった点です。帰国後、こちらからエクスペディアを通じて指摘し、ようやく返金が認められました。もし気づかずにいれば、そのまま過剰に支払わされていたことになります。 こうした精算の手間や不手際を回避するためにインターコンチネンタルという信頼できるホテルを選んだにもかかわらず、その信頼を裏切られてしまい非常に残念でなりません。サービスの質以前に、金銭管理と情報の連携が著しく欠如していると感じます。今後、同様の被害に遭う方がいないよう、強く改善を求めます。

5 star beautiful hotel breakfast was perfect staff on service fantastic everything was taken care of room was comfy bed excellent maybe a later check out say 12pm as standard only because we were to comfortable to move

Rooms were very clean and well maintained. Pillows were great but the mattress is not the most comfortable I have slept in. Overall beautiful property and in a good area where almost everything is within walking distance or with transport near by. Great welcome from Jason at reception

Everything was excellent - staff and facilities

Nice hotel Clean Great staff

Service and staff was exceptional. Breakfast was a great experience. Nice business atmosphere.

Rooms were quite sparse and small.