雅芳乐套房 - 约克维尔

Lovely, elegant condo, clean & comfortable.

It is one of the worst experience of staying in a so called “luxury serviced apartments”. My family and I experienced a fire alarm escape without clear instructions and we needed to run from 23/F to the lobby via staircase in the morning of 8:30am. We also suffered with no water supply from 9-5 during our stay. Can you imagine you have to experienced these during a travel?! How hectic it was with no running water and toilet flush in a travel? We paid for a so called luxury stay but it turned out to be NOT. When you communicated to the service team, they only told you to understand without any help, support and solutions. When I requested to talk to a senior management, the staff refused and said “he would handle the same way”! What a response!!!! Don’t trust everything you read from website. My personal experience indeed is the truth. I definitely won’t recommend this accommodation to anyone, in view of its bad service as well as many many rigid rules set for the stay.

住宿期間巧遇大樓電梯故障上下等待費時好久！冷氣溫度都不太夠、 跟房東溝通提出需求都很快回應 樓層高看出去的風景很優美

很好，景致優美，以自助形式check-in check out

Good deal for the price. Location is great. Its not quite as lavish as it seems, but once again very worth it for the price and would recommend it at a good price. Paint peeling off the wall in the bathroom, fridge beeps a lot and won't stop. But overall very good stay

Bedding had not been washed , visible dirt and stains on both pillow cases and duvet cover. No fitted sheet on the bed. The window latches were both broken , living area unable to open and the bedroom window unable to close - stuck open 3 inches. The microwave was not working.

Easy stay.

Excellent

Clean room and staff

This place was 5 stars all around. The apartment was extremely clean, nicely furnished and well stocked. The staff was very friendly and helpful. The location is great,, walking distance from everything. Definitely recommend!

Room and furniture were very worn

The suite was a nice unit. There were no tea area is nice.

The room was fine, but definitely

I enjoyed my stay at avalon suite so far and i'm so sad that i have to leave soon! The hospitality was top notch, thank you so much 😌😌

The thermostat was stuck and there was no A/C, so that I was roasting in the room, so much so that I had to sleep with the door open all night at the suggestion of the building concierge, just to breathe and the window had the crank removed so it was unopenable. Their solution was to come up while I was out, turned off the thermostat , opened the window somehow which only opens about an inch, and brought a tiny little fan. After all this, the temp still said 24 degrees in the room, so I couldn't stay there anymore. No instructions on the TV remote - there were 3 remotes and they could have had instructions on which to use. The shower faucet is loose. The concierge service for the unit closes at 10pm and the building concierge downstairs is not for the unit. There is no housekeeping service for the unit!

The overall condition of the unit was just OK. The bathroom is very dark, especially if you are taking a shower. There is obvious water damage. The kitchen was well set up, a notice mentioned instructions for using the dishwasher, but there was nothing. It was not a pleasant experience checking in, I spent the extra $50 to get an early check-in and specifically mentioned I required a 12:00 instead of the 3:00 as I had meetings at 12:30. Upon arrival, I was told that early check in time is 1:00, I received NO notice and I had to scramble to find a quiet spot for my meetings. I should have been told they could not accommodate me; they just charged me. To get in the otherside of the bed, you have to step up on a windowsill as the bed just fits. There are no bedside tables, so no place to charge your phone unless you put it on the floor.

Great location.

All great

Horrendous , filthy, looked nothing like the photos, stained mattesss, no pad, hair EVERYWHERE, bathroom counters, bed, floors, smelled, second bedroom no window, just a drape around it. Awful.

Room was worn out