温哥华费尔蒙特酒店

Vraiment bel hôtel situé parfaitement; service 5 étoiles (Fairmont Gold). Seule ombre au tableau: la piscine aurait besoin d’être restaurée. Aussi, peut-être réserver une période pour les adultes seulement? Impossible de nager avec les dizaines d’enfants enthousiates…

Our room was ready hours before check-in, which was greatly appreciated. The room was on the 5th floor and was in a decent (albeit tired) condition. The floors were clean, but there was dust in the bathroom and main bedroom, and crumbs/dried food from a previous guest near the armchair. The air con did not work, but we were lucky that the window opened and let in some breeze. We ordered room service three times during our stay, twice for dinner and once for breakfast. Between our first and second nights, the menu changed; the reception sent up a "new" menu that was exactly the same as the one in our room. Ordering food was not a seamless experience. Breakfast was ordered for a 6.15am arrival, and we were called at 5.30am to be told that the omelettes were no longer available as they were not on the new menu. Receiving a call at 5.30am to be told that an item with three ingredients is no longer available could have been avoided if the hotel used consistent menus. Is the Fairmont an aesthetically beautiful hotel? Yes. Are the finishes and tech outdated? Absolutely. Are the staff helpful and kind? Sort of. Would I stay again? No.

Great hotel

Favorite place to stay in Vancouver. Staff are amazing, and it's a great location for walking to shops or the waterfront.

Temiz

They didn’t have a room available to us after it was booked a week prior and fully paid. Then they found a room after 20 min search and also double charged us on the check out. Even though we fully pré-paid our stay through Expedia, hôtel charged us for the room by providing an invoice on a Check out. Unpleasant experience that was not anticipated from a Fairmont

Amazing

La habitación no estaba muy limpia, dejaron en el cajón cosas del huésped anterior

It was fine.

one night - short and sweet

We loved our time at the Fairmont. The location was amazing, the staff were really nice, and the room was gorgeous. Our daughter had the best time in the pool!

Excellent as always

We, a family of three, wanted a relaxed overnight stay in Vancouver. Unfortunately, it requires more than one night to adapt to this hotel's eccentric room amenities. Our child immediately grabbed the sensor activated candy, $12 for some gummy bears, that we were told would be refunded, and wasn't. The fridge was completely loaded with sales items and unusable. You have to order another fridge apparently. No kettle, and it took over an hour to get one by seemingly confused staff (insisting there was already a kettle in the room). And a coffee maker that is as loud as a jack hammer, waking up my wife and kid. So the first night in this hotel is a mildly stressful exercise. Next hotel I'll phone ahead and quiz them on the amenities.

Great location.

he Fairmont Vancouver is one of those hotels that is old in the way expensive hotels like to call “classic.” To be fair, inside it is actually well kept. The room was good, remodeled, and overall pretty much what you would expect: an older hotel on the outside, but in solid shape on the inside. The location is excellent, and the staff were very nice across the board. But honestly, for me, the whole experience got ruined by one thing: you cannot really control the room temperature. They told me that “in winter” the system only heats, and in summer it only cools. That might sound logical to someone managing the building from 1964, except we are in April, it was quite warm, and the room was stuck at 24°C. So the room did not need heating at all, yet cooling was not available because apparently the calendar matters more than the actual temperature. Their solution was to open the window about 15 cm. That solves nothing. First, it is not enough to cool the room properly. Second, once you open it, you get street noise, cars, sirens, and everything else you would prefer not to hear when staying at a hotel in this price range. So yes, the hotel is nice, the staff are kind, and the location is excellent. But if a hotel at this level cannot offer a basic comfortable sleeping temperature, that is a serious failure. Maybe this would be acceptable at a 2- or 3-star hotel. At this level, and for this price, it really is not. I would not go back for that reason alone.

My experince staying at this hotel was very good. It’s a family friendly hotel also. The location is great and everything is nearby such as restaurants, shops and train stations. They have friendly and helpful staffs. The rooms are nice and clean. I highly recomend this hotel for travellers looking to stay in middle of downtown area.

Always an amazing stay.

Rooms were very clean, staff very slow. Woken at 9am by a housecleaner coming into our room.

Bien

This hotel is beautiful everything is prestižne and the service is wonderful. Definetley be back again. ⭐️⭐️⭐️⭐️⭐️