勒鲁思酒店

4 nights, checked in to a broken room heater not working. Changed to a nicer warm room. There is only one staff at the front desk. Staff is helpful. Comfortable bed n nice pillow. Great location, close by are airport bus, Metro, St Denis eateries. Will stay again.

Clean room, helpful staff.

Accommodating

Not Good

The room is clean

We had contacted the hotel to ask for the 2 rooms we booked at the same time could be beside each other, they said depending on capacity they would try to accommodate. Our rooms ended up being on separate floors. One room was very cold, the space heater that was in the room was broken. They almost refused to let us park our truck in the parking area, which we checked to make sure there was enough clearance with the higher before booking. There was a party and screaming in the middle of the night and very strong smell of marijuana.

Lors de notre arrivé nous avons fait la découverte d’un rat mort. Ensuite lorsque nous sommes entré dans la première chambre la salle de bain étais inonder et le plafond avais tomber sur le sol. La deuxième chambre qu’ils nous ont assigné, les draps n’étais aucunement changée il étais recouvert d’un fluide humain sécher. Lorsque j’ai demander un remboursement ils ont accepter et mon demander de faire affaire avec expédia directement pour qu’il traite la demande par la suite. Malheureusement l’hôtel reste injoignable depuis trois jours. Je n’ai toujours pas été remboursé. Très décevant!

Parking it extremely inconvenient, the main issue isn’t the smell in the rooms more so the fact that my deposit was never returned and there’s an extra $100 charge. I’m confused how a $60 room turned into $500, and the deposit was not $250

Great Moroccan queen working front desk

Excepté le chauffage qui etait bruyant et insuffisant le prix explique

The room was clean and air conditioning worked well. The staff were w excellent and the breakfast area was clean and good food

No water to drink, if u want the hotel park u got pay 35 for night and when i did the reser6

Yes

All was top-norch.Its winter only that the Heater wasn’t effective but i enjoyed my stay..

L’hôtel est un peu bruyant mais franchement pour le prix on met des bouchons d’oreilles pour dormir Bon accueil Bon croissant au petit déjeuner

AC can't be adjusted, it was too cold during our stay. Also rooms doesn't have mini fridge provided which usually a must needed in a hotel room.

Hotel is in mediocre shape . There is parking available but it was full so we had to park on the street on DT Montreal. Wish posting would have clarified that if parking is full you need to figure it out. Room was decent , spacious and clean. However you cannot control the heat as it’s building controlled. It was 27° and so hot and hard to breathe or feel relaxed because it was so hot . Breakfast was fine.

Breakfast was included, but the dining area was extremely dirty. Tables were not cleaned, there were food leftovers and crumbs everywhere, dirty dishes were left on the counter, and guests had to wipe tables themselves. The floor was exceptionally dirty. The place felt completely neglected

When I made the reservation, I specifically selected “Pay at the property.” However, one day before my arrival, the hotel charged my card a $250 deposit and the first night separately. This was completely unexpected. Had I known the hotel would charge my card in advance, I would not have made this booking. I chose this option because I intended to pay at check-in using my business card, not my personal card. Please explain why the selected payment option was not respected.

Everything was good but they should provide water bottles.