莫斯套房酒店

Nice

friendly staff, spacious and clean room

good

Hard to stay anywhere else in the future…The Moose was a new experience for me and I loved the stay. From the staff to the cleanliness of the hotel, the spa, roof top hot tubs with amazing views, to the Pacini restaurant. Everything was exceptional. The underground parking was easy to access, bright, and clean.

The pillows smelled old and mouldy.

Great staff, great location, room was perfect! Restaurant and bar was great also. Love it!

This is a solid B. For it to be an A, staff need to be more attentive, the place needs better maintenance (particularly the rooftop hot tub area), and the noise level is a concern (the walls shake periodically and there is street noise). It's a solid B because the location is great, the place is cozy and has loads of potential and the parking is hassle-free. I'm not sure if I'd stay again; there are lots of options in the area, so I would search for the A option. Overall, good, not excellent.

Overall 3.5/5. There were some nice touches, but the experience was brought down by poor housekeeping and a few details you would not expect at this price point. We were upgraded thanks to my Expedia VIP status and received a cute anniversary card, which was thoughtful. Reception staff were friendly, and room service was good. Housekeeping was the main issue. On the first night, “fresh” towels had black makeup stains. The next day, after ordering room service, we returned in the evening to find the tray and dirty dishes still in the room and had to move them ourselves. Another day, we removed the Do Not Disturb sign around 11 a.m., but came back at 6 p.m. to an uncleaned room with a note saying it was skipped due to DND, which was not on the door when we left. Reception sent someone to refresh the room, but it was minimal. No proper cleaning, no new mugs or coffee, no toilet paper, and they even left dirty cleaning gloves on the kitchen counter. We had to call again for basic items. The in room coffee was very weak and tasted like water. We ordered coffee from the restaurant every day instead. The room was also a bit noisy from upstairs, and the sheets felt itchy and low quality. Underground parking and rooftop hot tubs were great, but for $350+ per night, it felt overpriced. We raised concerns with reception and no compensation was offered.

Balcony was unusable, not shovelled off. Over valued.

We did see a few bugs in our room during the stay. Staff said that’s normal because it’s in national park. However, we have never encountered that with other hotels in Banff.

A great three nights at the Moose. Location is very close to restaurants and hot tub area is large and well maintained. One suggestion would be to upgrade to a better coffee machine for this price point.

Very clean room with a patio and refrigerator. The staff were very friendly. It’s a modern hotel with a beautiful fireplace and lounge area. The hot tubs are spacious and get plenty of afternoon sun, with stunning mountain views. Free underground parking is a great bonus. I also noticed ski lockers and a workbench in the garage for servicing skis. The hotel is conveniently located one block from the free ski shuttles, downtown shops and restaurants, and a supermarket. My only complaint was the in-room coffee—it was bland and tasteless. A hotel of this quality should offer Nespresso or something similar.

Everything was perfect!

Really nice and good atmosphere.

Love the pools on the roof top. Can’t top that!

Breakfast was excellent , but not included in stay . Hot tub was nice , can see the mtn, but not great; room view on bottom floor wasn’t the best - would suggest either facing interior or higher up

We enjoyed the room. It was a perfect fit for us. The location is great. Hot tubs are lovely but the pool is just ok. No over machine on our floor which was odd. Overall great stay.

I love this hotel, rooms are comfortable, the rooftop pool and hot tubs are a treat with the views, and the staff are all very friendly and welcoming. My only feedback is that The hot tub area needs to be cleaned more often. Theres always towels left everywhere! The tubs themselves need some scrubbing and the ground cleaned up.

Great hotel and suites. Friendly staff and clean facilities. Lots to do stuff in the hotel. Nice restaurant on site. Great location on Banff avenue with walking distance from everything

It was great