素美酒店

We have stayed here a few times but this time we had a few issues. Checked in and our room was 84 degrees and so hot couldn’t sleep the first night. Even turning down the thermostat in the morning it was still at 84. Told front desk in the morning and was told they look into it. But when we went back upstairs we noticed there was a beer fridge in the cabinet. The fridge door wouldn’t shut cause there was water bottles in way! So we took them out. That night we came back around 930pm and it was cooler 74 but wouldn’t get colder. They use to serve a nice hot breakfast but now it’s turned into a bagged breakfast. We were kinda disappointed with that but at least we were given something. Main lobby has been nicely renovated, but I think that’s where it stops. I would say 5/10 next trip will look into something else

The staff are amazing and the beds are extra soft!

It was obvious that the air conditioning was not working so the hotel installed a portable air conditioner attached to a piece of cardboard that did nothing to insulate street noise. The room was either cold or warm. Nothing in between. We should have been given the option of getting our money back and finding other accommodations, but that was not the case and we left after one night

Breakfast was a bagged, cold breakfast. Room clean. Staff friendly. Underground parking. Hotel still under renovation. My room was recently renovated. Great for me for the price.

Clean room, friendly staff, good breakfast considering they are under renovations.

Staffs are rude

I was 15 days there , They didn’t clean the room daily ,and the end the stay they were asking towels are missing and house keeping staff were telling check your bag, that’s not my first stay in that hotel, I stayed before, nobody asked like this ,I don’t even touch their amenities also, they are not standard one , I was Expedia customer for more than 4 years , this is not my first stay for hotels ,

The room was very comfortable. Underground heated parking was great in a snowstorm. Breakfast was OK. Hot breakfast means you need to microwave the bag breakfast. Great price.

Not applicable I was robbed taken my money and was not allowed to stay This is a scam to me

Yes, everything looks great!

Your deposit took a week to get back and they only except credit card for deposits

The location was easy to find, not so easy for parking until you got checked in but the room was amazing and a nice place to unwind

Comfortable, clean, and excellent staff. Very good value.

Bag breakfast is a bust. Room a/c not working - room was 27c

No one speaks English. Extremely difficult to check in. Breakfast bags are ridiculous. There are two other places near by that are way better options for the same price.

Too much money spent on the outside, not enough in the rooms.

Staff was friendly, room was nice and clean, bed was comfortable.

The reception was friendly and remembered us from 2 years ago

Excellent

Booked one of my employees specifically for the kitchenette so he could prepare meals and use the fridge. However kitchen was ill equipped and the fridge was out of order.