凯艺酒店

Pool spa not open even though I called 2 days before to ask if it was! Front desk staff totally incompetent! King bed instead of two queens but sorted out! Hotel under renovations so should be closed till finished and up to par?

The Hotel was partially under construction, which is fine but they were not able to keep an acceptable level of service during this and should have been closed. Many of the advertised facilities were closed like the fitness center, sauna, conference room, elevator and lobby washroom facilities. The pool area was absolutely disgusting with black mold and green algae growing throughout the area. The entire building was dirty and clearly neglected maintenance for many years. The rooms were in terrible shape, our original room had the smoke alarm and heat detectors taped over. We were moved to a different room only to find that all heat detectors were taped over in the hallway of the entire first floor. They staff were very rude to us throughout the entire stay. When we asked for clean towels we were given bath mats and told that was all they had available. The breakfast was terrible. The food that was there was limited and dry foods were stale. They have additional security in the evenings into the night and you are essentially expected to stay in your room with the door closed since there are no other rooms you can congregate in. It felt like an asylum or a prison. I’m not typically one to complain but this was one of the worst hotel experiences I have ever encountered. I would not recommend this hotel to anyone. If anything local Fire Prevention officer should be notified of how this property is operating.

Everything was clean! Kids had fun in the pool! Staff was friendly and so accommodating!

Staff were friendly and kind. Room was clean, comfortable and plenty of space. There was heated pool and hot tub which was great for exercise and entertainment. Some noice during the day from the construction and renovation which is understandable, but was quiet at night.

The staff wasn't helpful

The staff were amazing I would have to say. The bed was very comfortable. The continental breakfast was very good with lots of room to sit down in and lots to choose from. I didn’t know the hotel was under construction when I booked. There was no coffee machine in our room, there was a fan in our bathroom but it didn’t come on, there was no ice machine in the section we were in, the pool was old and wasn’t very warm and the hot tub was cold and that was one of the reasons I booked here. Apparently they are turning into a Hilton so I wouldn’t go back until everything was switched over. Would I recommend this hotel. Not at the moment.

Nice place to stay

I was snowed in but the quality inn was comfortable and cozy . Good breakfast too

Hotel is under a complete renovation. Pool was very dirty, room was clean and breakfast was good.

Room had been recently renovated and was clean and nice . The place is still undergoing major renovation that’s very evident for the situation the rooms should have been priced lower . Luckily I wasn’t spending the day time in the room .

Staff was super welcoming and helpful

The hotel is under construction which made for a lot of noise. There was a water leak in the gym as well. Rooms were average.

Most of the hotel was under renovation. The hallways were very dirty and loud banging from the floor above. When I arrived they did not have the type of room I requested. When they provided a room that did meet what I requested it was across the hall from a meeting room of all the construction workers I could hear all night.

Pool was great !! Staff was nice.

Good breakfast comfortable rooms and good staff

Comfortable room . Bath and shower other hotels don’t have . Swimming pool and fitness room . And free breakfast

Its under construction but yet it was clean, and staff is good, and rooms are clean.

Front desk staff was great booked king room with pull out couch. Gotnin room,no couch. Staff advised the room dont gave them any more ... not great if im booking for 4 ppl. Had to switch to 2 queen beds. Also not advised hotel is under renovations. Pool area is very run down .hvac system not working

Room and beds were ok. I had to call house keeping to clean between the adjoining doors.

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