西安君悦酒店

很滿意，但房間只供應番梘 提議加洗手液比較方便

近地鐵站，去啲中心點都好近，附近亦都有好多食肆，而係我哋最鍾意嘅大排檔附近都有平靚正！

不错！推荐！服务很好！早餐也很丰富。

大堂酒吧西餐厅很赞。房间很大，卫生间高级感弥漫，浴缸舒服，泳池很雅致，健身房先进。SPA极其带感！！早餐厅、意大利餐厅、烧烤餐厅，一个比一个漂亮高级。夜景好漂亮，隔壁就是言几又书店。这个酒店真的非常不错。

剛蓋沒多久的飯店，硬體跟餐飲都很不錯。但是整體服務品質並沒有到位，尤其是在晚班上的服務支持。入住時我已經付清房費但是接待的人員並未仔細檢查系統並跟我再報了一次房價給我水單，反應後才查清已付住宿全款。住了三天，晚上平均每一個服務要打三通電話才有人員能接聽，晚上大廳門口接待人員的服務也相當隨便不該是一個五星飯店應該有的水準。附近是還在開發的商業區，晚上很安靜，可逛的地方不多。

大堂设计很浪漫，很赞

The staffs are very kind.

I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access, and did not tell us about the security deposit. Instead, my credit card was charged for the full amount of both rooms again, even though the stay had already been prepaid, creating unnecessary confusion. The Executive Lounge was also underwhelming, with a very limited food and beverage selection that did not meet the standards I expect from a Grand Hyatt. For a luxury hotel, service should be exceptional, but it simply wasn't. While the building is attractive and the rooms are spacious, the overall guest experience did not justify the price or the five-star rating. There are better values in Xi'an, and based on our experience, I would choose another hotel on my next visit.

만족

Instalaciones impecables, linpieza, funcionalidad, modernas. El personal super amable. Me encantó ! Sin duda volveré

깨끗하고 친절합니다

예.깨끗하고 직원분들이 친절했어요

직원들이 매우 친절하고 깨끗합니다.

Attentive staff - good communication among them. Very rare these days as I often have to repeat my requests.

La habitacion

Le personnel du bar et du restaurant ne sont pas aux standards internationaux

We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best.

깔끔하게 잘 정리 정돈 되어 있어서 만족하였습니다 고객 스태프중 니코님에게 너무 친절하게 도움주셔서 감사의 말 전하고 싶습니다

중국 시안 출장 숙박. 시설이 좋고, 특히 저녁 부페가 정말 좋습니다. 브랜드에 걸맞는 서비스를 갖춘 호텔입니다.

근처 5성급이 없어 여기가 갈뿐이지 전체적으로 좋친 않ㅅㅂ니다.