I generally hate writing bad reviews, especially in a case where I was only in the hotel for a total of 4 HOURS, but my refund request was denied, so this is what it's come to. After a 20 hour overnight trip to Sheffield, I had to deal with the following:
1) The hotel booked me into a room that I didn’t request from Expedia — a wheelchair accessible room, which triggered my chronic back pain as I had to constantly bend over in order to reach surfaces. The hotel staff blamed Expedia for not showing that all regular rooms were booked.
2) The room's AC did not work during the beginning of a heatwave. The staff were not very interested in solving the problem — one of them asked me “do you want me to try to fix it from my end” (WHO ELSE?). Since there was no phone in the room, I spent an hour running from room to lobby to ask about progress. Finally, they just offered me a fan, since no other rooms were available. I noticed that several other customers came with the same complaint.
3) When I expressed confusion about the limited service, they said to me “well, this is a 2 star hotel, and you should’ve expected this”, even though it is listed as a 3 star hotel on various other platforms. This brings into question if the hotel is falsely inflating their rating publicly, only to then turn around and blame the customer for expecting more.
I wouldn't have booked it if I knew all of this, and didn't even stay ONE night, so I am once again asking for a refund on my 5 NIGHT stay.