赫尔格兰奇公园美居酒店

I was extremely disappointed with this hotel. The property is outdated and desperately needs a full refurbishment. The leisure facility changing rooms were particularly poor, with damaged locker doors, worn-out facilities, and rusting benches. Charging £137 per night with breakfast is excessive considering the condition of the hotel. There is a much cleaner, more modern Village Hotel only a few miles away that offers significantly better value. Unfortunately, I will not be returning.

Staff lovely, however the hotel itself is very old and tired, spa facility also same condition--- In need of a major renovation.

The building could be made beautiful but is in need of a refurbishment. It is quite tired and in a poor state in most places. I had poached, scrambled and fried eggs on the three days we were there and not one of them were cooked properly. The carpets definitely need cleaning or replacing, in fact the whole place needs freshening up. However, there were two weddings, a party and a funeral wake whilst we were there and the hotel itself was busy. Plenty of parking. The staff were very helpful and pleasant but we felt it would benefit for more staff to be on shift at once as sometimes they were rushed off their feet causing delays in delivering the service in the restaurant and bar. A bit disappointed for a Mercure and I doubt we will be back. Great for people with dogs.

The room was basic and appeared to have been made up in a hurry - wastebin liner not fitted to allow waste to be deposited and no teaspoons. The bed was very comfortable and the room was clean. There was evidence of repair work in the bathroom where different tiles had been poorly fitted - but it was clean and functional. The pizza served at dinner was as good as you would get anywhere in mainland Italy - obviously fresh and piping hot. Breakfast was excellent, a very good selection to serve all tastes, hot food hot and a good selection. Friendly and attentive staff, although a call to reception went unanswered for some while during a busy check-in period. The current drought conditions didn't show off the gardens to their full potential and paved walkways had quite a number of loose slabs.

Needs refurbishment!

Excellent all round Amazing staff Great rooms Great breakfast

Room was clean, but dated. No walk in shower, only shower over bath, which caused me to slip when getting in/out. Breakfast good an plentiful.

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The staff were really kind and helpful, particularly at breakfast. The room was clean and spacious with windows that could be opened. The only minor issue was the speed of the WIFI. Would highly recommend.

Staff was amazing but the rooms are very outdated, carpets are s Extremely old n stained. The plumbing was not good, the first room had a bed in the hallway. They did change is to the family room which I Originally booked, it was much better but still outdated. We had several Moths in the room.

Room was excellent, decent size and great view of the garden, gym and pool where a nice addition, all staff where very helpful and had a great breakfast in the morning, could not fault and would recommend

The room was spacious and clean, the staff we’re friendly and attentive and the breakfast had plenty of choice, all the hot buffet perfectly cooked

Clean room excellent breakfasts staff very helpful

Lovely hotel and the staff were friendly. Will stay again.

Staff were very friendly and helpful. Slightly outdated decor etc. But cleanliness & service more than made up for it.

Carpets were badly worn and stained but rooms were clean apart from that just sad that the upkeep isn’t so good. Breakfast was good. Didn’t use pool etc, rooms were horrendously hot with no air conditioning.

We stayed one night, the hotel was clean, although some communal areas and our room were a bit tired. There was no air con in the room, a shame, as it was in the 30s, but there was a fan. Staff were freindly and efficient and breakfast was good.

Mixed stay. When we arrived we had the premium room furtherest from reception and the key cards didn't work so we had to walk all the way back. The room was very hot making it uncomfortable to hang around in, especially since there was only a small fan. We also got woken up in the morning by housekeeping opening our door even though we had only stayed for one night and it was 3hrs before check out. The room was decent, very big bed and the nespresso machine with complimentary drinks was a nice touch. Expedia also said pool and spa available but because it was a Sunday these had already closed before we arrived at 6pm.

Appeared to be a little run down in parts. Carpets upstairs were dirty and stained. Bedrooms were clean and had hair dryer and irons/boards. Beds were very comfortable. The pool and hot tub were lovely and welcome after travelling in the heat. Towels provided. Staff were friendly and helpful. Did not eat there but had a drink. Prices were astronomical £27 for 4 lagers. Despite that would use again.

Great hotel and very welcoming staff