凯乐之家旅馆

Friendly staff. Family and dog friendly. Very clean but some areas and furniture quite worn.

Amazing location, comfortable and clean room, yummy and generous breakfast, fun pitch and putt, quirky indoor pool, fun games room once tokens were eventually located and provided :-)

Cleanliness of the spa area needs improvement

The room was of poor standard. The property looks very run down and dated. Breakfast was not very appetising and chaotic! Not sure we would want to visit again.

The hotel was absolutely fine!! However my disappointment was around the car park and finding reception in the dark!! It was pitch black with no lighting once l had found a parking space!! A very easy fix so come on knoll house put some lights up!!!!!!

We were assigned a courtyard room which was very disappointing. The website shows lovely Melin Tregwynt blankets and light bright rooms. This room was dismal with a brown fleece throw on the bed that could’ve been from Poundland. We complained to reception and were found another room (not really made to feel welcome or important throughout the process even though an alternative was offered). The replacement room was ok (although still a bit underwhelming). The dressing room had two old armchairs, both with upholstery that collapsed one side as we sat on them to watch TV and we could hear every word of the phone conversation from the guy in the next door room. The shower wasn’t spotless ( grouting was discoloured in places and grey splodges on shower tray. - we didn’t use it). The lino was coming away from the wall in the corner and overall looked tatty. The bed initially seemed fairly comfortable however mattress springs weren’t great - old cheap mattresses). We didn’t want to complain further and appreciate it’s an old hotel however lots of improvements needed! A welcome at breakfast would have been really nice but the two on, were rushed and busy. On departure, the girl in reception was much more animated and helpful when we asked her about the beds etc and she offered to show us the Clementine suite as a future alternative. We loved the position and grounds and hope to try it again or a second chance. It feels bad however, that you have to pay a lot more for basic comfort.

Very welcoming to pets but as we didnt have a dog we would have liked a pet free room

Friendly staff, very pet friendly. All a bit run down and needing investment. Pool quite small. Steam room not working. Sauna was good, as was the jacuzzi. Limited dinner menu and limited beer in draft. Could do with more options for breakfast and more healthy choices. Great location.

Staff was welcoming, however we wanted to dine at knoll house but was told the only available time would have been 7.15pm, too late for us, so we ate out, only to be told that there was a cancellation and we could have dine at the property. We were very disappointed. We just wanted to stay at the property as I had a mishap over Christmas and struggled to walk distance, so staying and dining at the property would have been extremely helpful. So we were disappointed with that. Anyhow being a regular and long term guest, it will not deter us from coming back. Happy new year.

DOG HELL! Everywhere, sitting on all sofas, barking, hotel full of dogs-Jumping up at you, laying all over the place. Overwhleming. Lovely staff, very friendly. Run down Hotel - so much broken or dishelveled-and Cold in main Hotel areas. Rooms with no sound proofing at all. paper thin walls.Badly stained carpets in bedroom.. Had to ask for Room to be cleaned,? Could be amazing, Location amazing. Like Faulty Towers.

The property is tired. The staff were great. Food okay bit limited but breakfast was good. The location near Studland beach is excellent. GRATUITIES! On checking out I found around 20 gratuity charges. Whilst happy to pay a service charge for the evening meal 10% was added to everything from opening a bottle of wine to buying a beer all added without my knowledge. I was told they were discretionary so had them removed. I’m not tipping someone for taking the top off a bottle. Beware!

we stayed for two nights. We had a speaker above our room kept us awake ,also radiator didn’t work . Never got any sleep. It’s full of dogs had dog hair all over the bed. Bathroom wasn’t very clean. Never got clean cups the next morning would never stay there again.its very dated

Room good however no water to drink in the room

Very friendly staff, excellent food and a beautiful location makes for a delightful break.

We love coming to the knoll house, it is clean and quirky and has a lot of history attached to it. The food is lovely. It’s very dog friendly beautiful Studland beach is across the road. It has a small pool and Swanage is five minutes drive down the road. It’s a very relaxing place to be.

Superb location, great room which was nice and clean, loved the history of the place

Lovely stay calm and peaceful environment Clean room

Another lovely stay at Knoll House. Staff and service were professional, supporting and understanding of our special requests; there was no fuss or challenges which made the weekend a relaxing break

Very good hotel

2 bed suite - excellent facilities - used the spa, bed and breakfast, close to beach, bar and restaurant on site. Quirky. Great staff who go the extra mile.