托尔公园酒店

For a one-night stay, it seems fine enough. The room was made decently presentable, the bath & shower worked fine, finding parking was a little confusing initially as it's not well signposted but the parking seemed perfectly fine and I had no issues having a space. The one member of staff I met on the reception was nice and showed us to our room - which was pretty invaluable considering how strangely laid out the building is. I booked the room for 3 nights, but we only ended up staying for 2. We started to notice a lot of random stains - I didn't worry so much about the carpet but it was very stained, but there were also stains on the bedsheets, the walls and the chair. The room was clearly not very well maintained. Burn holes in the mattress and a broken piece of pipe glass only slightly tucked under the bed suggests someone had been smoking drugs in the bed at some point and no cleaners had checked around ever since. The room had a kettle, but no drinking water to be found. No breakfast or food available so we had to go out and buy all food & drink elsewhere. The rooms had no keys and a strange digital lock system with access codes. The main entrance lock and the room lock shared a code, which either means there are around 60 codes (or however many rooms there were) that worked for the main entrance, or some of the rooms shared access codes. There was no way to lock the door securely from the inside so didn't feel very safe. After night two I decided to just get us home.

The room was filthy and the hotel smelt of weed. The pictured they use to advertise their hotel are not real. And when we requested a refund and sent photos of the room they refused. We left straight away and booked a different hotel.

Room wasn't cleaned properly rubbish on the floor bathroom floor wasn't even touched when I got out of shower there were dirty marks on the floor so had to have towel there as I didn't want to stand on it. Bed was broken only one pillow per guest, marks all over the room like carpet and walls window wasn't opening properly and we ad to put spray there to keep it open. No spoons for coffee. Just the bedding was clean and towels(few holes In them) bounding outside is filthy lots of rubbish everywhere and in the hall as well there is no restaurant just a empty space.

This place was disgusting. Stunk of alcohol and weed. Sock patched on the floor barely cleaned up. You couldn’t pay me to come back

I was extremely disappointed with my experience at this hotel. As soon as I arrived, I felt very uncomfortable. The entire place was dirty, disorganised, and chaotic. It was impossible to tell who was a member of staff and who was a guest because everything seemed so unprofessional. The atmosphere made me feel so overwhelmed that I had a panic attack. I couldn’t stay there for even a minute. I left immediately and had to find another hotel because I simply didn’t feel safe or comfortable staying there. This was one of the worst hotel experiences I have ever had. I would not recommend this property to anyone, and I hope the management takes cleanliness, organisation, and guest experience much more seriously.

Absolutely disgusting and unsafe. Save your money book somewhere else

Bed was uncomfortable

Very noisy unfriendly staff so disappointed I don’t recommend this cheap hotel AVOID.

I reviewed the room/hotel on my arrival and found things so bad that I decided not to stay in hotel. I left and found somewhere else to stay.

Will be using regularly on my stays :) it’s cheap and affordable Above was very noisy banging late at night on both nights witch was abit hard to sleep and kept waking me up but everything else was fine and I will be using a lot when I come to Torquay

We didn’t stay! The building was very rundown and communal areas were dirty and it had furniture stacked about the place and nothing like the pictures. The communal toilets were filthy. After walking down various corridors and through doors to access my room the pin code wouldn’t work. I went to find our friends and there was a used syringe on the stairs. Thats when I felt i couldn’t stay. I felt quite uncomfortable in the surroundings. The other room was tatty, dirty and the carpet had stains all over it. It needs a complete refurbishment and internal photos are nothing like the actual hotel. I requested a refund via Expedia and they contacted the hotel, but the hotel declined.

The room I hang, admittedly a late booking, was not cleaned and still had the dirty sheets towels and rubbish from the last occupants. I slept on top of the bed covers and left without showering. Very poor!

The hotel is not as described the pictures they use are nothing like the actual rooms, they make you think it's a nice hotel but trust me I would not pay even £5 per night staff are inept useless not helpful at all do your self a favour don't stop here it's dirty not cleaned properly dirty sheets mould in bathroom cigarette burn in bedding dirty cups dirty walls broken windows and window locks. Beware this hotel is awful steer well clear. And look on other review sites for the true extent of this hotels incompetence, you won't get your money back either as they refused my refund. I would never want anyone to experience this hotel that's why I'm warning you to stay well away. It's an environmental hazard germs everywhere and they really don't care all they want is your money do not stay here.

I got to my room and was told there was no breakfast available, i checked into my room and slept soundly

The saving grace was that that the bed was comfortable. The shower was tight squeeze and I am not a big person . The sheets kept falling off the bed. There were no breakfast facilities

Made mistake of not reading reviews before booking and was shicked on entering the room. The carpet was in bad state and filthy and bad smoking smell in the room with cigarette stub lying in the corner. Tea stains on the wall where kettle is. Very old and poorly maintained hotel. Now will always read reviews before booking

When we arrived the hotel did not have the correct information for our booking. The receptionist blamed the multiple “operators” who book rooms for the fact that a family of four was only offered a twin room. They were unable to reach Hotels.com to rectify the situation and we were put in a room that was no where near what we booked. The hotel was tired, run down, and the pictures used were obviously many many years old

Paper thin walls couldnt sleep

Not the nicest place to stay no cleaning rooms very basic asked for things never got them poor maintenance

The hotel with the rooms was very outdated. Horrible smell everywhere. Staff were nice and helpful though. We could only park behind the dirty building, car park full of rubbish. The walls were paper-thin, so we heard every conversation (it was rather a screaming between family members) and door slam in the hallway. Ruined our entire weekend. The room was filthy, with dust thick on the Cupboards, shelves, no hoovering was done, I had dirty towels. TV couldn’t be used. The price was very low but we definitely won’t go back again.