富兰克林D.度假村及水疗中心

My stay here was the worst I had at any all inclusive resort. Some of the staff were pleasant and some look like they did not want to be bothered. Food was ok but only one restaurant was operable. Internet was down the whole time and only live entertainment was between 7-8:30pm. This resort needs an overall upgrade as the advertisement does not live up to the reality

The property is large and the views are spectacular of the ocean and access to the beach and pool is great. The nanny service is an asset to families with smaller children. We had a wonderful nanny (Roxanne) who made our stay enjoyable. The WiFi service inside the room was unstable throughout even after the technician came and tried to rectify it. We had an issue with some members of staff during the dinner session, acting less than professional which was brought to the attention of the manager. They offer transportation to the airport, our JUTA tour operator was wonderful.

The staff was amazing. The entertainment was the absolute best.

The Staff at this location is amazing! The location is on the beach and peaceful ❤️ My main complaint was the upkeep of the hotel. My room did not have a working TV My whole trip. As a solo traveller I like to have background noise at night. Even if there was a smart TV, I could have had YouTube or something on, but it was an old TV with no cable. When I brought it to the attention of the front desk, they said the cable has been out for awhile. The air conditioning was spotty , but I could manage. The meals were served at inconvenient times. The one night I missed dinner by 10 minutes, the server basically said nothing she could do. It was a bus boy that came to my rescue , he approached me and said he could get me a plate for dinner and carried it out for me. Should this not have been the response from the server/hostess? Not the person clearing the dishwasher? My friend had a bad experience, with his room. 2 nights the air conditioning stopped working when we came in at 11pm and no one was around to assist. He had to stay with me those nights after unsuccessfully attempting to sleep in the sweat lodge of a room. What if he was truly a solo traveler? Nit only was he inconvenienced by I was as well. I don't expect the staff to be HVAC experts, however I do expect management to step up amd provide the services and amenities that guests paid for.

This place is absolutely wonderful. The staff were so nice and accommodating. I wish I knew about this place when my kids were much younger. I felt like our nanny was part of our family. Very attentive and caring. Great environment for families. I loved it so much I even stayed an extra night because I wasn’t ready to leave.

It’s definitely not 5 stars Hotel. HOWEVER, if you have kids and like a local food, this hotel is for you. I traveled with two 9 years old, and on our way back home they asked if we can come back. We had the nice room with a beautiful view, and nanny service was included. Nanny Melrose was with kids most of the time, and they like her. Sanique from kids club is amazing. She does her best to entertain kids. The hotel has small and not really swimmable beach, but 2-3 minutes walk from the pool there is a nice public beach.

The property was very kids friendly, I had an amazing time with my grandchildren, nanny services was a blessing, thank you Sophie for your time and patience, friendly staff, the room was clean and spacious, my new vacation home whenever am in Jamaica with children

Most of the staff were super helpful and most were very friendly. The place itself is very old and needs to be upgraded. The boat needs to be replaced, engine stopped while we were out in the ocean. It was scary for my family but the staff on board were resilient. It was not their fault. The boat is super old. The gym equipment is very old, needs upgrade. The arts & craft were minimal and needs to purchase more supplies Again, staff was great but the supplies were low. The gift shop had virtually no sizes. The small beach access had very old chairs and no umbrellas. Towels scarce. It was not at all what I expected. We made the most of it for 8 days. I did not complain because we were out of the county and the did not want any problems for my family so we did our best to enjoy. I would not stay there again.

Amazing time !!! Gem of a place !!

if you have kids ages babies to I would say 12 this would be the ideal place , quaint intimate and gives parents especially SINGLE MOTHERS A break .They have snorkeling that comes with your stay, scuba if you want I think .. access to an amazing beach off the side of the property.. The food is great and they will work with your children food needs . Both of my children are autistic and Ms.Trudy who was their nanny was the most amazing person ever, my children who are 4.5 and 7.5 adores her and their stay .This is perfect for autism families TBH , safe small resort easy layout and a steady routine . ALSO YOUR NANNY CAN GO ON THE EXCURSIONS WITH YOU IF YOU WANT . The staff hands down is the best .. From Ms chrissy, Sammy, shanquie, davian and I cant forget the kids favorite ALEX ... tip accordingly and generously, the staff deserves it and then some .. they have mango tree and coconut trees .. I mean there is soo much that I cant even remember. Oh and there and ATM and small market in walking distance.. Oh there's kayaking also ...

Awesome

Pro and cons. My plan was to sit at the resort and not do anything else. Pros Round trip airport shuttle Food included/drinks Clear beach next door Boat/kayak Lifeguard on deck Cons Didn’t feel welcomed when dining there. The servers weren’t very friendly. There are more pros than cons, but I know customer service can either make or break your trip. This was definitely a break moment. Would I stay here again, no.

This is an older resort but it’s authentic to Jamaica. The staff were amazing!!! If you want to feel the relaxed feeling of being home, this is definitely the place to be. The food was delicious and the drinks were very good. The beach was tiny but nice. There’s a larger beautiful beach for people who want something bigger. The large pool was great and the water slide was really fun. We loved it that the resort was small. We will definitely be returning!! One love!!

The staff was excellent, made us feel welcomed and always checking in on us to see if we're ok. Shout out to the front desk for upgrading my room so that I didn't have to share bed with my mom. Shout out to the kitchen/dining staff also for making my mom's birthday special ❤️

Not as expected. Staff are very pleasant and well groomed. Nothing was open. Pool was never cleaned had to wait to get in and when it did get cleaned it rained. Not much food to choose from.

It’s okay for me I don’t know about everyone else I am low key person

With the possible exception of some places in Italy, I have NEVER been to such a child-friendly environment. The staff were incredible and made us feel like home. It was like staying in a Jamaican uncle's house on the beach. We will definitely go back!

I loved the atmosphere and the people were friendly. I would stay again!

Yes

My family and I had a great time here. It is much smaller than I’m used to but the kindness and smiles from everyone who worked there certainly made up for that. The service staff went above and beyond everyday and always had a smile to give. The food was great and we enjoyed sampling some Jamaican food. The jerk chicken and hand breaded onion rings were enjoyed daily by us. We would certainly return if we come back to Runaway Bay in the future!