万怡酒店槟城

I booked this stay thinking it was a hotel, but after booking I was contacted via WhatsApp and found out it operates more like an Airbnb-style accommodation. The location is okay and reasonably convenient. The room was clean and a standard studio layout. However, the air conditioner did not work well. Even with two large ceiling fans, the room stayed hot all night. There were also mosquitoes, and the water tap was leaking, causing a constant dripping sound that made sleeping difficult. The bathroom was clean, but the water heater wasn’t working properly, so there was no hot water. Cold showers, poor AC, and the leaking tap noise made the stay uncomfortable, and I ended up feeling unwell afterward. There is no late check-out, with only a 30-minute grace period. Clean but basic, with several maintenance and comfort issues that significantly reduced the overall experience.

some service ok

非常棒！

櫃台人員服務態度非常好，服務人員非常熱心，清潔人員房間整理很乾淨，地理位置吃東西很方便，地下室停車很方便，門口臨停不方便，還有改善空間，下回抵達檳城還會選擇續住，感謝所有服務人員，讓我有貴賓的感覺。

Hotel free upgrade is and send us every day of 5 people 4 days in 3 night free buffet breakfast everyday in our trip

附近有當地茶餐室，去大型商場也不遠，不塞車大概10分鐘

景觀不錯，因四圍的建築都在你的腳下，有免費泊車，泳池周圍的地板非常濕滑，很容易跌倒，我也曾跌倒，好在沒有受傷。

The condition was found after checked in at 7pm on 16 Oct. We switwched on the air conditoner before the 2-hr dinner and hoped the conditon would improve. Unfortunately it couldn't help, the moldy smell was still existing. We called the helpdesk and housekeeping staff came and checked. He said the smell is due to condensation inside air duct. One of the sockets was found no power supply when tried to use water boiler at about 9pm on 16 Oct. A technician came, checked and was trying to fixed. Unfortunately, he used nearly an hour, tripped fuse and seemed to not fix the socket yet. Due to the above defects, we called front desk and requst to chage to another room without defects at around 10:30pm. After several calls with front desk, a female duty manager contacted us and claimed the hotel was fully booked and no King size bedded room (our booked room type) was available. We asked her to come and checked the moldy smell, she finally came but unfortunately her perfume was too strong to make her can't notice the moldy smell, and claimed every room is with the same smell!! She made us feel that she did not admit the room has such bad smell. I emphaized the room had defects so request changing room. She finally 'found' and changed to another King size bedded room to us. The time then was 11:30pm. At around 3pm on 18 Oct, all lifts were out of service for regular maintenance at the same time! I don't believe it is the standard of Marriott???

整潔 景色不錯 附近步行距離就有食店 非常方便

Nice and helpful staff, room very well condition.

Marriot is always good to stay with stable quality!

不錯的選擇。

枕頭，床上用品非常清潔，感覺良好

The hotel is superb! The beds were comfortable and the rooms were nice and clean. The staff was very helpful as well. I only have positive things to say about the hotel. The location is the only thing I didn’t like. This was our first time to Penang and this part of the city is not walking friendly at all. Very dangerous between the lack of sidewalks and 1 foot wide by 2 feet deep drainage that is along the sidewalks. Be very careful walking here or take a grab to places you need to go to.

Our request for high floor and quiet room was meet without difficulties. Very pleasant and helpful staff. Very convenient location.

Hôtel bien situé, petit déjeuner très complet et de très bonne qualité. Tout le personnel était serviable et sympathique

We enjoy the large and clean room. Love the shower experience. We like the gym and pool facilities. The only grouse is no available dustbin to discard the rubbish outside the lift lobby and reception area. Overall, wonderful stay at Courtyard

Clean room . Comfortable bed .

Breakfast had a number of options and was fresh. The A/C was broken in our first room so it was very hot, but they found me another room for our following nights. Staff was kind.

Great hotel to stay at. Accommodated us at very short notice and no shortage of their want to help out wherever possible. Rooms clean, great view, large bathrooms. Would stay again