Mövenpick Casablanca

At check in we did not like the room but accepted it since it was just a short stay. I came down looking for a cash machine so we could have cash for tips. I was approached by one of the staff she introduced herself as Maroua if I got the name right she asked about my stay I mentioned our disappointment about the room. She apologized and quickly turned things around giving us a better room and explained it was due to the category room we booked. Very polite lady and understands guest satisfaction. I will come back again.

All the staff was so kindly all the time on disposal especialy Marwa Guest Relations she has been so kind and so professional

ok

great hotel

Ja

Breakfast is exceptional. Vast variety. Very fresh. Rooms comfortable and good size. Staff extremely helpful especially Marwa with customer relations and Mohammed at the reception. For Muslim travelers need to verify qibla prayer direction which was inaccurate in the room. Nevertheless, highly recommended

Good service

“I had an excellent stay at this hotel and was impressed from the moment I arrived. The staff were exceptionally friendly, attentive, and always ready to help. The cleanliness of the entire hotel was outstanding and made my stay even more comfortable.

The staffs are so kind.

La camera era ampia , con due letti queen size, con 4 cuscini ciascuno… siamo stati veramente comodi! La piscina nel rooftop dá un bel tocco di stile, non siamo entrati perché abbiamo soggiornato a fine novembre. Il ristorante è attivo fino a tardi e si mangia bene. Tutto abbastanza caro, in linea con il livello dell’Hotel.

Ottimo

Hallo zusammen Hotel nicht 5 stern es 4 stren

Bra läge. Fin takterass men då det bara fanns två solstolar kändes det inte bekvämt att ligga och sola där.

Above and beyond, the staff is very helpful for your stay. They do the extra length for your safety and accomodation concerns. The roof top is amazing, with awesome views, a pool and dining area. Our room was much more than expected. Very large and especially bright and comfortable.The breakfast had many options for anyone's taste. Also, a huge thank you and bonus with Maroua Hentati, Client services. She is well-mannered, charming and listens with a keen interest of our opinions. She made us feel at home and she is a great inspiration for this high class hotel of Casablanca. Actually, she represents every essence of the moroccan "vibe and feel". Thank you for this short, but all so great stay. Louis-Robert T. & Eric V Montreal, Quebec, Canada

Très bon hotel, bien situé. Bon rapport qualité prix

.

The hotel is located right in downtown area. It was easy to walk around. Hotel room was clean and cozy. The staff were friendly and professional. We enjoyed our stay.

I stayed at this hotel in Casablanca and was initially impressed with the room's beautiful decor. I had requested birthday decorations and a bottle of champagne, which were nicely arranged—but I paid for both, as well as for late check-out upon arrival. I was told I received a complimentary upgrade, but it appeared to be part of the birthday setup I had arranged and paid for. Unfortunately, there was ongoing construction on the same floor during my stay. I was woken up multiple times by loud noise and called the front desk twice to report it, but nothing was resolved. When I mentioned this during check-out, the associate simply asked, “Did you notify anyone?” despite my earlier calls. No follow-up or solution was offered. I also explained that I couldn’t use the late check-out I paid for due to the long travel time back to Marrakech airport. I asked for a refund, showed the messages exchanged with the hotel, but the associate didn’t understand and no resolution was provided. I had to leave without a refund, as the process was taking too long. Lastly, I paid the deposit in cash, which was accepted, but since it wasn’t traceable via bank, I have no proof of that transaction. The hotel has potential, and the room was lovely, but poor communication and lack of support significantly impacted my stay.

everything

Aucun service après Check out pour aider avec les bagages par exemple Plein de commerces et de restaurants proximité