:苏梅岛凯悦酒店

We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia. Communication: It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems. In 2026, a lot of these tropical destinations we visited are supported with great communication tools such as in house APP or Whatsapp for instant replies. This hotel does not meet the usual standard. It feels requests are lost in translations. Service: We expected a 5 star service witht the money we paid, we were disappointment the first hour we checked in. It is more like family oriented resort minus the 5 star service. Especially during breakfast buffet, it was rather chaotic and waiting time is long. Food: Our room included breakfasts, but the quality kf food was yet another disappointment. Eggs are hard and tasteless, buffet lacked of variety, fruits are of limited choice too. At 9:30, they ran out of uoung coconuts one day. Thai green curry was with grilled chicken :( Room service portion was small Kids Club: We booked resorts with kids club so our kids can meet new friends and us parents can relax. Staff are so "relaxed" it felt they weren't communicated with the children.

One of the best family friendly hotel in Koh Samui, this os our second visit, the manager of the restaurant is really good!

太徧遠，離便利商店等太遠！非常不方便

Poor hospitality

很棒的親子飯店 住宿空間很大 食物很棒 是一次很棒的渡假旅行

Service is very accommodating and professional. Our AC broke but they moved us immediately when they tried to fix it. Breakfast buffet sumptuos with great variety and quality.

Daily Kid’s activity and kids’ pool play area as well as kids’ play room were great! Also, the short distance from the airport was helpful for family with kids.

Amazing hotel!! The staff is very friendly and helpful. The food was good, amenities good, even their welcome drink is incredible. Definitely recommend this hotel. Very close to the airport.

We stayed with a large family and used the family room. It was large and spacious. We were right next to the pool and breakfast area. The staff was helpful and friendly. Loved our stay!

Super service. Very satisfied with this hotel.

Das Hotel hat uns sehr gut gefallen. Es war tipptopp sauber und das Frühstück war ausgezeichnet. Unser Zimmer war modern und stilvoll eingerichtet. Einen kleinen Minuspunkt gab es allerdings: Es fehlte etwas an Stauraum für unsere Kleidung. Das war natürlich schade, aber mit ein wenig Improvisation ließ sich auch das gut lösen. Ansonsten war alles hervorragend. Das gesamte Personal war stets freundlich, höflich und hilfsbereit. Wir haben dort zwei wundervolle Wochen mit unseren beiden kleinen Kindern verbracht und uns rundum wohlgefühlt. Wir würden jederzeit wiederkommen. ⭐️⭐️⭐️⭐️⭐️

Good resort with good amenities, well maintained and very helpful staff. Kid's club was very good with hourly activities. We rate 4 out of 5 stars since the food was okay-ish but not great (compared to other restaurants on the island which are much better). Overall we would recommend and also would be happy to come back.

Tolles Personal Die Club Lounge war hervorragend Die Zimmer sind toll ausgestattet

Die Hotelanlage ist sehr schön gestaltet, mit verschieden Pools und einem privaten Strandzugang. Das Zimmer als auch die Hotelanlage waren stets sauber. Beim Frühstück gab es eine große Auswahl an europäischen als auch asiatischen Speisen. Die Mitarbeiter waren alle freundlich und hilfsbereit. Die Lage ist nicht ganz perfekt, aber mit dem Taxi ist man in 10 Minuten in Chaweng. Zu Fuß kann man aber auch Einkaufsmärkte erreichen (10 Minuten an der Straße entlang) Zusammengefasst war es ein sehr schöner Aufenthalt in dem Hotel.

We loved our stay! Most beautiful surroundings! The infinity pool with the view was totally amazing! Staff were very friendly and helpful! But the hotel is very far away from resultants and shops which we prefer to have a few of in walking distance.

A wonderful experience- great staff, facilities, varieties of food and drinks. A very special place to relax and chill. Highly recommended

Great location and a well-maintained, clean property. However, the dining experience was disappointing as all restaurants had the same menu, which became repetitive. The resort feels more suited for families with kids rather than couples. Breakfast was average, and the service did not match 5-star standards—staff at live counters asked us to come back instead of serving at the table. The Indian buffet night was below average. Management was missing everywhere including on breakfasts, only servers were doing their best to coordinate and cater.

Clean room. Excellent customer service. Staff were amazing. Facilities were incredible. Food was excellent. Amazing place

Great pools, great breakfast, a truly self-contained resort.

One of the Best Hotels I ever stayed in !!!