伊斯坦布尔博斯普鲁斯海峡文华东方酒店

Harika bir deneyimdi! Odalar ve hizmet üst düzeydi.

I recently booked the Discover Istanbul Package, which included the hammam treatment and a bottle of wine. Unfortunately, the hammam appointment was never booked for me despite my email request, and the wine was also not provided upon arrival. In addition, when the housekeeper serviced my room, he did not replace the used wine and champagne glasses, leaving me without any clean ones throughout my stay. After checking into my room, I also experienced a water leakage issue that remained unresolved despite reporting it. These repeated service lapses were disappointing, especially for a hotel of your standard. I believe the staff could benefit from additional training to ensure they uphold the name and reputation of the hotel properly. I share this feedback in good faith, as I genuinely believe this property has great potential and deserves to deliver the level of excellence its name represents.

Clean. Amazing breakfast. Friendly personnel. Thank you

Daha mükemmeli yok

Very beautiful and luxurious hotel, on the phosphorus had a lot of restaurants and great food and a great view Rooms are spacious nicely decorated , staff are very helpful, speaks multiple languages and very professional Easy access to all touristic areas

Loved staying at the Mandarin!

Definitely loved staying at MO Bosphorus Istanbul, cannot wait to come back soon! Views are stunning!

i love 'mo is my happy place

Super

My families stay at the Mandarin Oriental Bosphorus was nothing short of exceptional. From arrival to departure, the staff were impeccable - gracious, attentive, and always ready to assist with poise and professionalism. The shisha lounge, perched along the Bosphorus, was a true highlight - offering a serene atmosphere, refined service, and breath-taking views that elevate the entire experience. It’s the perfect place to unwind as the city glows at dusk. Novikov was equally impressive - delivering a sophisticated fusion of Asian and Mediterranean flavors in an elegant, vibrant setting. A flawless blend of luxury, comfort, and service.

Excellent hotel and service I receive a small room with out work desk but I have the proper room next day with very good attention. Thanks to BERRU for the hospitality and efficient service.

Excellent

Muy buena atencion en todos los sentidos

The hotel and staff is excellent, but their dining option is just ok. The restaurants are on thesubleese( as I understand)and don't stand up to the quality of the hotel, the service there is terrible.

My stay at Mandarin Oriental Istanbul was a mixed bag of good and bad. I will start with good: property is well kept and has great location, staff is polite, property has few good dinning options. However, there are significant issues that must be fixed to earn 5 stars. First of all when I booked my stay reservation offered free upgrade. Upon arrival there were rooms for upgrade but for extra charge. Classic bait and switch. Second of all, I was not allowed as a hotel guest to eat in Novikov although the place was empty and had plenty of seats available. Restaurant made me order deserts and sent to my room instead. Inconvenient to say the least when you try to have a good time and willing to spend money for it. Hope management takes necessary steps to handle the ongoing issues with the hotel.

Despite the golden status, the hotels did not provide a gift bottle of wine and welcome drinks as stated at the time of booking, even after reminding the manager. I don't need your wine, it's just that if you're not ready to do something, don't write it in the booking voucher.

The worst service for a five star hotel! Absolutely shameful. Stay away if you’re expecting five star service. The worst service you can expect. You will be disappointed in every way if you’re expecting mandarin quality! The Most careless and reckless hotel staff I have ever come across. Complete waste of money unfortunately. No one cares about their responsibilities in this hotel. They need a complete overhaul of management and staff.

Amazing for business and leisure

Nice

Son derece güzel elegant ve rahat personel profesyonel, iyi yönetilen bir otel