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About Airlink

Airlink is a privately owned South African regional airline headquartered in Johannesburg, South Africa. Operating under the IATA code 4Z and ICAO code LNK, Airlink has grown into one of the largest regional carriers on the African continent. The airline was founded in 1992 by Rodger Foster and Barrie Webb, who acquired the assets of the insolvent Link Airways. Today, Airlink connects more than 45 destinations across 15 African countries from its primary hub at O.R. Tambo International Airport in Johannesburg and a secondary hub at Cape Town International Airport.

Originally operating as SA Airlink under a franchise agreement with South African Airways, the airline rebranded to Airlink in 2020 and began issuing tickets under its own 4Z designator code. In August 2024, Qatar Airways acquired a 25 per cent equity stake in Airlink, marking one of the most significant foreign airline investments in South Africa and strengthening the carrier's global connectivity through expanded interline partnerships.

Airline Overview and History

Airlink traces its origins to several smaller South African regional operators that served communities across the country. Here is a timeline of key milestones in the airline's history:

• 1967 – Midlands Aviation, one of the predecessor companies that would eventually form Link Airways, was established in KwaZulu-Natal, South Africa.
• 1992 – Rodger Foster and Barrie Webb purchased the assets of the liquidated Link Airways and established Airlink in June 1992, incorporating the operations of Midlands Aviation, Lowveld Aviation Services, Magnum Airlines, Border Air, and Citi Air.
• 1995 – SA Airlink officially launched on 25 March at a ceremony attended by prominent guests, including Queen Elizabeth II.
• 1997 – SA Airlink joined a strategic alliance with South African Airways and South African Express, strengthening its regional network.
• 2006 – The airline exited the strategic alliance and entered a franchise agreement with SAA, operating under the South African Airways brand on regional routes.
• 2020 – SA Airlink rebranded as Airlink and began fully independent operations under its own 4Z ticket stock following the business rescue of South African Airways.
• 2021 – Airlink became the third-largest carrier in Africa by number of seats offered and the second-largest by number of flights scheduled, cementing its position as a leading regional airline.
• 2023 – The Skybucks frequent flyer programme was launched in March, attracting nearly 100,000 members in its first year of operation.
• 2024 – Qatar Airways acquired a 25 per cent equity stake in Airlink. Co-founder and CEO Rodger Foster announced his retirement effective 31 March 2025 after 33 years of leading the airline.
• 2025 – De Villiers Engelbrecht, former Chief Financial Officer, succeeded Rodger Foster as CEO from 1 April 2025. The airline received its first Embraer E195-E2 next-generation aircraft under a lease agreement with Azorra.

Airlink's mission is to connect communities across Southern Africa by providing safe, reliable, and affordable air travel. The airline holds IATA Operational Safety Audit (IOSA) certification and has maintained a strong safety record throughout more than three decades of continuous operations.

Fleet and Aircraft

Airlink operates an all-Embraer fleet, making it one of the few airlines in the world to fly exclusively Embraer aircraft. The fleet comprises more than 70 aircraft across several types, each suited to different route demands:

• Embraer ERJ-135 – A 37-seat regional jet deployed on thinner routes and remote destinations across Southern Africa. Airlink operates approximately 28 of these aircraft, connecting smaller communities to the main network.
• Embraer E170 – A 74-seat jet used on medium-demand domestic and regional routes. The airline has 2 of this type in active service.
• Embraer E190 – The workhorse of the Airlink fleet, seating up to 98 passengers in a comfortable 2-2 configuration with no middle seats. Airlink operates around 28 E190s on its busiest domestic and regional corridors, including the high-frequency Johannesburg to Cape Town route.
• Embraer E195 – A slightly larger variant with seating for up to 108 passengers, used on high-demand corridors where additional capacity is required. The airline has 6 E195s in active service.
• Embraer E195-E2 – The newest addition to the fleet, these next-generation jets seat up to 136 passengers in a spacious 2-2 layout and offer significantly improved fuel efficiency and extended range capabilities. Airlink has ordered 10 E195-E2 aircraft through a lease agreement with Azorra, with the first three units delivered in late 2025 and commercial service commencing in early 2026 on routes including Johannesburg to Nelspruit, Nelspruit to Cape Town, and Johannesburg to Cape Town.

The all-Embraer strategy provides passengers with a no-middle-seat cabin experience on most aircraft types, ensuring greater personal space and comfort on regional flights. Airlink's fleet is maintained to the highest international safety standards, with regular inspections and full compliance with South African Civil Aviation Authority regulations. The fleet modernisation programme with the E195-E2 demonstrates Airlink's commitment to sustainable aviation and enhanced passenger comfort.

Top Flight Routes

Airlink operates an extensive network spanning more than 60 routes across Southern Africa, with scheduled services to over 45 destinations in 15 African countries plus the remote island of St Helena in the South Atlantic. While Airlink does not operate direct flights from Malaysia, travellers departing from Kuala Lumpur can conveniently connect to Airlink's Southern African network through major international hub airports.

Here are some of Airlink's most popular routes and destinations:

• Johannesburg to Cape Town – Airlink's flagship route with high-frequency daily services connecting South Africa's economic capital to the legislative capital. This is one of the busiest air corridors on the entire African continent.
• Johannesburg to Durban – A heavily travelled domestic corridor linking the Gauteng province with the coastal city of KwaZulu-Natal, popular for both business and holiday travel.
• Johannesburg to Nelspruit (Kruger Mpumalanga) – The primary gateway to the world-renowned Kruger National Park, making this route exceptionally popular with safari enthusiasts and nature lovers.
• Johannesburg to Gaborone (Botswana) – An important cross-border service connecting South Africa with Botswana's capital, serving both the business community and leisure travellers heading to the Okavango Delta.
• Johannesburg to Windhoek (Namibia) – Linking South Africa with Namibia's capital city, popular among adventure travellers, desert safari enthusiasts, and business professionals.
• Johannesburg to Harare (Zimbabwe) – A key regional route connecting South Africa with Zimbabwe's capital, serving a significant volume of business and diaspora traffic.
• Johannesburg to Lusaka (Zambia) – Connecting to Zambia's capital city and serving as a convenient gateway for travellers heading to Victoria Falls and the Lower Zambezi.
• Johannesburg to Nairobi (Kenya) – An expanding international route with increasing weekly frequencies, connecting Southern Africa with East Africa's largest aviation hub.
• Cape Town to Gaborone (Botswana) – A direct service launched in April 2025, opening a new corridor between the Western Cape and Botswana for both business and tourism.
• Johannesburg to Antananarivo (Madagascar) – Providing direct access from South Africa to the unique biodiversity, rainforests, and landscapes of Madagascar.

For Malaysian travellers planning a trip to Southern Africa, consider connecting through Kuala Lumpur to Doha with Qatar Airways, an Airlink equity partner, or via Kuala Lumpur to Dubai and onwards to Johannesburg. You can also explore popular routes on Traveloka such as Kuala Lumpur to Singapore, Kuala Lumpur to Penang, Kuala Lumpur to Langkawi, Kuala Lumpur to Kota Kinabalu, and Kuala Lumpur to Bangkok.

Baggage Allowance and Policies

Airlink provides a clear and straightforward baggage policy that varies by cabin class and route. Here is a comprehensive summary of the current allowances and fees:

Checked Baggage

• Economy Class – 20 kg free checked baggage allowance per adult passenger on standard domestic and regional routes.
• Business Class – 30 kg free checked baggage allowance per adult passenger on standard routes.
• Route exceptions – On flights between South Africa and Ndola, Lusaka, Bulawayo, Luanda, and Harare (excluding direct Durban–Harare flights), the free allowance increases to 30 kg in Economy Class and 40 kg in Business Class.
• Infants – 10 kg checked baggage allowance regardless of cabin class.

Carry-On Baggage

• Weight limit – Maximum 8 kg per passenger for one piece of hand baggage.
• Dimensions – 56 cm (H) x 36 cm (W) x 23 cm (L), with total combined dimensions not exceeding 115 cm.
• Additional personal items – Passengers may also carry a small handbag, laptop bag, or umbrella at no additional charge.

Excess Baggage Fees

• Domestic flights within South Africa – ZAR 38 per kilogram plus 15% VAT for checked baggage, sporting equipment, and domestic pets.
• Regional and international flights – A flat rate calculated at 1.5% of the highest normal direct adult one-way Economy Class fare per kilogram.

Prohibited items include flammable substances, compressed gases, explosives, corrosive materials, and any other items restricted under international aviation safety regulations. Passengers are advised to always verify the latest baggage policies on the official Airlink website before their departure date.

Check-in Guide

Airlink offers several convenient check-in options to help passengers prepare efficiently for their journey and minimise time spent at the airport:

Online Check-in

• Opening time – Online check-in opens 24 hours before the scheduled departure time.
• Closing time – Online check-in closes 60 minutes before the scheduled departure.
• How to access – Passengers can check in online via the Airlink website at flyairlink.com or through the Airlink mobile application available for download on major app stores.
• Boarding pass – Upon completing online check-in, passengers receive a digital boarding pass that can be displayed on a mobile device or printed at home for presentation at the airport security checkpoint.

Airport Counter Check-in

• Domestic flights – Passengers should present themselves at the designated check-in counter no later than 2 hours before the scheduled departure time.
• International and regional flights – Passengers must arrive and check in at least 3 hours before the scheduled departure time to allow for additional immigration and security processing.

It is advisable to arrive at the airport early, particularly during peak travel seasons and holiday periods, to allow adequate time for security screening and boarding procedures. You can monitor your departure schedule and receive real-time updates using the Traveloka Flight Status page.

Cabin Classes and In-Flight Experience

Airlink operates two cabin classes on selected routes, catering to both leisure and business travellers with a consistently high-quality onboard experience that distinguishes it from many other regional carriers:

Economy Class

• Seating configuration – Spacious seats arranged in a 2-2 layout on Embraer E190 and E195 aircraft. This configuration eliminates the middle seat entirely, giving every passenger either a window or aisle seat for maximum personal comfort and convenience.
• Complimentary catering – All Economy Class passengers receive a complimentary meal and beverage service on every flight, regardless of flight duration. Meal options typically include a choice of hot dishes such as chicken or beef, or a curated snack box featuring sandwiches, nuts, cookies, and traditional South African biltong.
• Beverages – A full selection of complimentary drinks is served on all flights, including soft drinks, fruit juices, tea, coffee, beer, and wine.

Business Class

Business Class is available on selected domestic and regional routes and provides the following premium features for a superior travel experience:

• Seating configuration – Six premium seats in an exclusive 2-1 configuration at the front of the cabin, offering generous extra legroom, wider seats, and enhanced privacy for working or relaxing during the flight.
• Premium catering – A welcome drink upon boarding, refreshing hot towel service, and freshly prepared hot meals served on fine china plates with silverware cutlery, accompanied by an extensive beverage selection.
• Priority boarding – Business Class passengers enjoy priority boarding and disembarkation for a seamless and efficient airport experience.
• Lounge access – Complimentary access to partner airport lounges at selected airports across the Airlink network for pre-flight relaxation.
• Enhanced baggage allowance – A higher checked baggage allowance of 30 kg on standard routes and up to 40 kg on select long-haul regional routes to Zambia, Zimbabwe, and Angola.

Airlink's complimentary meal and full beverage service on every flight, including short domestic sectors of under one hour, sets it apart from many other regional airlines and ensures that all passengers enjoy a complete in-flight catering experience.

Passenger Policies and Special Services

Airlink is committed to accommodating passengers with a wide range of travel needs and requirements. Below is a comprehensive overview of the airline's key passenger policies and special services:

Children and Infants

• Infants (under 2 years) – Infants may travel on a parent or guardian's lap at a reduced infant fare. A valid birth certificate or passport is required for identification purposes.
• Children (2 to 11 years) – Children in this age group must occupy their own seat at the applicable child fare and must travel accompanied by an adult at all times.
• Unaccompanied minors (5 to 11 years) – Airlink provides a supervised unaccompanied minor service for children aged 5 to 11 years. Children under 5 years of age are not permitted to travel alone under any circumstances. Bookings for this service cannot be made online and must be arranged through the Airlink Reservations Support desk at least 72 hours before the scheduled departure. Parents or guardians are required to provide written consent and full contact details of the responsible person who will meet the child at the destination airport.
• Young passengers (12 to 16 years) – Passengers aged 12 to 16 are classified as adults for fare purposes and do not require special handling or supervision unless specifically requested by a parent or guardian.

Pregnant Passengers

• Domestic flights – Pregnant passengers are permitted to travel on Airlink domestic flights up to 36 weeks of gestation.
• Regional and international flights – Travel on regional and international services is permitted up to 35 weeks of gestation.
• Medical documentation – A signed letter from a qualified gynaecologist, general medical practitioner, or registered midwife is mandatory for all pregnant passengers beyond 28 weeks of gestation, confirming fitness to fly and the expected date of delivery.

Special Assistance and Accessibility

• Passengers requiring wheelchair assistance, medical oxygen, stretcher services, or accommodation for medical equipment should contact the Airlink Reservations Support desk at least 72 hours before departure to arrange appropriate services and ensure a comfortable journey.
• Requests can be submitted by telephone at +27 11 451 7300 (select option 1) or via email at specialassistance@flyairlink.com.
• Airlink endeavours to provide a comfortable, safe, and dignified travel experience for all passengers with reduced mobility or special accessibility requirements.

Frequent Flyer Programme

Airlink's official frequent flyer and loyalty programme is called Skybucks. Launched in March 2023, Skybucks rewards loyal travellers with redeemable points for every flight sector completed on the Airlink network across Southern Africa.

How Skybucks Works

• Earning Skybucks – Members earn a rand-value percentage on every flight sector they complete on any Airlink service. The earning rate increases with each membership tier, meaning that the most frequent travellers accumulate rewards at a significantly faster rate.
• Redeeming Skybucks – Accumulated Skybucks points can be used as a form of payment towards future Airlink flights to any of the airline's 45-plus destinations across Southern Africa, Madagascar, and St Helena Island.
• Points pooling – Groups of up to eight members can pool their Skybucks together into a shared account, making the programme especially convenient for families, friends, or colleagues who travel together frequently and want to combine their rewards.

Membership Tiers

Skybucks membership is structured into four tiers based on the number of flight sectors completed within a rolling 12-month period:

• Blue – The entry-level tier for members who have flown fewer than 18 sectors in 12 months. Members earn rewards at the standard base rate on every flight.
• Red – Awarded to members who have completed between 18 and 34 sectors in 12 months. Red members enjoy an enhanced earning rate on every Airlink flight they take.
• Emerald – Designed for frequent travellers who have completed 35 or more sectors in 12 months. Emerald members benefit from premium earning rates and access to priority services.
• Black – An exclusive invitation-only tier reserved for Airlink's most loyal and valued customers, offering the highest earning rate and bespoke benefits tailored to the individual traveller.

The Skybucks programme attracted nearly 100,000 members in its inaugural year, with approximately 80 per cent of members based in South Africa. Registration is completely free and can be completed online at the Skybucks website, skybucks.flyairlink.com.

Why Book Airlink Flights on Traveloka

Traveloka makes it simple and convenient to search, compare, and book Airlink flights from anywhere in Malaysia. Here are the top reasons to book your Airlink journey to Southern Africa through Traveloka:

• Competitive pricing – Compare Airlink fares alongside other airlines serving Southern Africa to find the best available price for your preferred travel dates and itinerary.
• Flexible payment options – Pay using your preferred method, including Visa and Mastercard credit and debit cards, online banking transfers, and popular Malaysian e-wallets such as Touch 'n Go, Boost, GrabPay, and ShopeePay.
• Instant e-tickets – Receive your electronic ticket confirmation immediately after completing payment, with all itinerary details accessible at any time through the Traveloka app on your smartphone.
• 24/7 customer support – Traveloka's dedicated customer support team is available around the clock to assist with booking enquiries, itinerary changes, cancellation requests, and any travel-related questions.
• Bundled travel deals – Save more on your overall trip cost by combining your Airlink flight booking with hotel accommodation, airport transfers, or comprehensive travel insurance through Traveloka's convenient bundle packages.
• Traveloka Points – Earn valuable reward points on every booking you make, which can be redeemed for discounts on future travel purchases across the entire Traveloka platform.
• User-friendly booking experience – The Traveloka app and website provide an intuitive search and booking interface with smart filters for price, duration, number of stops, departure time, and airline preference.

Airlink Promotions and Deals on Traveloka

Securing affordable Airlink flights on Traveloka is straightforward when you take advantage of the platform's regular promotions and apply these smart booking strategies:

• Book early – Secure the best available fares by booking your Airlink flights at least 4 to 6 weeks in advance, particularly for travel during peak holiday periods and school vacation seasons.
• Fly midweek – Tuesday and Wednesday departures frequently offer lower fares compared to weekend and Friday flights on popular Airlink routes across Southern Africa.
• Use Price Alerts – Set up fare alerts on Traveloka to receive instant notifications when Airlink ticket prices drop to your desired budget range on any monitored route.
• Browse the Traveloka Promos page – Check the latest promotional campaigns, seasonal sales events, and exclusive voucher codes for additional savings on Airlink flight tickets.
• Travel during off-peak seasons – Avoid school holiday periods and major public holidays in both Malaysia and South Africa to access lower fares on popular routes and enjoy a more relaxed travel experience.
• Pay with e-wallets for cashback – Enjoy exclusive cashback offers and additional discounts when you pay with Touch 'n Go, Boost, GrabPay, or ShopeePay on Traveloka during promotional campaigns.
• Bundle your trip for extra savings – Combine your Airlink flight, hotel accommodation, and travel activities into a single Traveloka booking to unlock extra bundle discounts and maximise your savings.

How to Book Airlink Tickets on Traveloka

Booking Airlink flights through Traveloka is a quick and straightforward process that can be completed in just a few minutes. Follow these simple steps to secure your tickets to Southern Africa:

1. Open Traveloka – Visit the Traveloka website at traveloka.com or open the Traveloka mobile app on your smartphone or tablet device.
2. Select Flights – Tap on the Flights icon on the Traveloka homepage to begin your flight search.
3. Enter your travel details – Fill in your departure city (such as Kuala Lumpur), your destination in Southern Africa (such as Johannesburg or Cape Town), your preferred travel dates, the number of passengers travelling, and your cabin class preference.
4. Search for available flights – Tap the Search button to view all available Airlink flights and connecting itinerary options from Malaysia to your chosen destination in Southern Africa.
5. Compare and select your flight – Browse the search results carefully, use the available filters to sort by price, total travel duration, or number of stops, and select the Airlink flight or connection that best matches your schedule and travel budget.
6. Review your booking details – Carefully verify your selected flight details, passenger names and identification information, contact details, and any additional baggage or add-on service requirements before proceeding to the payment stage.
7. Choose your payment method – Select from the wide range of available payment options, including credit or debit cards, online banking, Touch 'n Go, Boost, GrabPay, ShopeePay, or any other supported payment method.
8. Complete your booking – Confirm your payment to receive an instant e-ticket confirmation sent directly to your email address and accessible within the Traveloka app. Your complete booking details and flight itinerary will be available at any time through the My Booking section of the app.

After your booking is confirmed, you can manage your entire reservation conveniently through the Traveloka app. This includes checking your Airlink flight status in real time, adding extra checked baggage to your booking, selecting your preferred seat during the check-in window, or making changes to your travel itinerary as needed. For any assistance, Traveloka's customer support team is available 24 hours a day, 7 days a week to help with your travel needs.