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About Hi Fly

Hi Fly is a leading Portuguese wet lease airline operating under IATA code 5K and ICAO code HFY, with headquarters in Lisbon, Portugal and a subsidiary in Malta. Founded in 2005 by Mirpuri Investments and led by Chairman and CEO Paulo Mirpuri, Hi Fly has grown from a single-aircraft operation into the world's largest Airbus widebody aircraft wet lease specialist. The airline operates on an ACMI (Aircraft, Crew, Maintenance, Insurance) basis, providing temporary aircraft capacity to airlines, governments, tour operators, sports teams, and private clients worldwide.

Hi Fly holds two Air Operator Certificates — one issued by ANAC (Portugal) and another by TM-CAD (Malta) — giving the airline broad operational flexibility across Europe and beyond. The airline is a full member of IATA, holds IOSA certification, and is EASA-compliant. With over 1,200 aviation professionals, Hi Fly performs approximately 30,000 flight hours and 10,000 missions annually, covering around 25 million kilometres each year across all six continents. The airline is authorised to operate in over 50 countries for both passenger and cargo transportation.

Airline Overview and History

Hi Fly's journey from a start-up to the global leader in widebody wet leasing is marked by bold milestones and a commitment to aviation excellence. Key moments in the airline's history include:

• October 2005 — Hi Fly incorporated as Springjet, S.A. in Lisbon, Portugal
• April 2006 — Received its first Air Operator Certificate from Portugal's civil aviation authority, ANAC
• 2006–2010 — Expanded fleet with Airbus A310, A320, and A330 aircraft, establishing ACMI and charter operations across Europe, Africa, and Asia
• 2013 — Established Hi Fly Malta as a subsidiary to broaden the airline's European regulatory footprint
• 2018 — Became the world's largest Airbus widebody wet lease specialist; took delivery of an Airbus A380, the first ever offered for wet lease operations
• December 2018 — Operated the world's first flight without single-use plastics on board
• January 2020 — Became the world's first airline to eliminate single-use plastics on all company flights
• November 2021 — Landed an Airbus A340-300 on an Antarctic ice runway at Wolf's Fang, a world-first for a commercial widebody aircraft
• December 2025 — Achieved another world-first by landing an Airbus A330 in Antarctica on the Wolf's Fang blue-ice runway

Hi Fly's primary operational base is Lisbon Humberto Delgado Airport (LIS) in Portugal, with the Maltese division operating from Malta International Airport (MLA). The airline's mission centres on providing flexible, high-quality capacity solutions while leading the aviation industry in sustainability. Hi Fly is supported by the Mirpuri Foundation, its principal sustainability partner, driving initiatives in ocean conservation, carbon offset programmes, and environmental awareness.

Fleet and Aircraft

Hi Fly operates an all-Airbus fleet of narrow-body and widebody aircraft configured for passenger and cargo operations. The fleet includes the following types:

• Airbus A320 — Single-aisle aircraft used for short- to medium-haul charter and ACMI operations, accommodating around 180 passengers in an all-economy layout
• Airbus A330-200 — Widebody twin-engine aircraft seating approximately 256 passengers in a three-class configuration (Business, Premium Economy, Economy), used for medium- to long-haul wet lease contracts
• Airbus A330-300 — Extended-fuselage variant of the A330 family with higher passenger capacity, deployed on high-demand long-haul routes
• Airbus A340-300 — Four-engine widebody aircraft seating up to 255 passengers in a multi-class layout, used for ultra-long-haul operations including flights to Antarctica

Hi Fly's fleet features seating capacities ranging from 220 to 313 passengers depending on the aircraft type and cabin configuration. The A330-200, for example, offers 20 Business Class seats, 17 Premium Economy seats, and 219 Economy seats. Business Class features lie-flat beds with a 45-inch seat pitch, Premium Economy provides a 38-inch pitch, and Economy offers a standard 32-inch pitch. The airline maintains its aircraft to EASA standards with rigorous maintenance schedules and safety protocols, holding certifications for ETOPS 180-minute operations, Low Visibility Operations (Cat III), RVSM, and RNP approaches.

Top Flight Routes

As a wet lease specialist, Hi Fly does not operate scheduled routes under its own brand. Instead, the airline provides aircraft and crew to partner airlines, tour operators, and governments worldwide. This means Hi Fly aircraft can appear on virtually any route depending on client requirements. Common types of operations include:

• ACMI wet leases for major airlines — Hi Fly frequently provides capacity to European, African, Middle Eastern, and Asian carriers during peak seasons, aircraft groundings, or fleet transitions
• Charter flights — The airline operates ad hoc and seasonal charters for tour operators, governments, and corporate clients to destinations across six continents
• Antarctic expeditions — Hi Fly operates seasonal flights from Cape Town, South Africa to Wolf's Fang blue-ice runway in Antarctica, a unique and historic route
• Hajj and Umrah flights — The airline provides pilgrimage capacity on routes to Jeddah and Medina during peak religious seasons

For Malaysian travellers looking to explore popular international destinations, many of the routes that Hi Fly serves on behalf of partner airlines connect with key departure points from Kuala Lumpur. You can search and book flights on these popular routes on Traveloka:

• Kuala Lumpur to London — One of the most popular long-haul routes from Malaysia to Europe
• Kuala Lumpur to Paris — A key European gateway for leisure and business travel
• Kuala Lumpur to Sydney — Popular route connecting Malaysia to Australia
• Kuala Lumpur to Singapore — The busiest short-haul route from Malaysia
• Dubai to Kuala Lumpur — Major Middle Eastern hub connecting to Southeast Asia
• Kuala Lumpur to Seoul — Popular route for K-culture enthusiasts and business travellers
• Kuala Lumpur to Bangkok — A favourite Southeast Asian getaway from Malaysia
• Kuala Lumpur to Bali — Highly sought-after leisure destination in Indonesia
• Kuala Lumpur to Jeddah — Key route for Hajj and Umrah pilgrims from Malaysia
• Kuala Lumpur to Melbourne — Popular Australian destination for Malaysian travellers

Baggage Allowance and Policies

Since Hi Fly operates primarily as a wet lease airline, the baggage policy on your flight depends on the marketing airline that sold the ticket. The airline operating your flight may be Hi Fly, but the ticketing airline's baggage rules apply. However, the general guidelines for flights operated by Hi Fly under its own charter operations are as follows:

Cabin Baggage

• Weight limit: 7 kg per passenger
• Maximum dimensions: Combined total of 114 cm (length + width + height)
• Additional item: One personal item such as a handbag, laptop bag, or small backpack

Checked Baggage

• Standard allowance: Up to 2 bags per passenger
• Maximum weight per piece: 23 kg
• Maximum dimensions per piece: Combined total of 157 cm (length + width + height)
• Maximum bags: Up to 10 bags may be permitted (subject to advance arrangement)

Excess and Special Baggage

Excess baggage fees vary depending on the route and the marketing airline's policies. Passengers travelling on Hi Fly charter flights should confirm excess baggage rates with their booking agent or tour operator prior to departure. Oversized or special items such as sports equipment, surfboards, musical instruments, and mobility aids should be declared at the time of booking to ensure proper handling.

Prohibited and Restricted Items

• Explosives, flammable materials, and corrosive substances are prohibited in all baggage
• Sharp objects, tools, and sporting goods with blunt edges must be placed in checked baggage
• Lithium batteries, power banks, and electronic cigarettes must be carried in cabin baggage only
• Liquids in cabin baggage must comply with the 100 ml per container rule, placed in a single transparent resealable bag

Check-in Guide

Airport Counter Check-in

Airport counter check-in is the primary method for passengers flying on Hi Fly-operated flights. Recommended arrival times are:

• Short-haul flights: At least 2 hours before scheduled departure
• Long-haul and international flights: At least 3 hours before scheduled departure

At the counter, airline staff will verify your travel documents, issue your boarding pass, and accept your checked baggage. Arriving early is recommended, particularly during peak travel seasons and at busy international airports.

Online Check-in

Online check-in availability depends on the marketing airline or tour operator. For flights sold directly by Hi Fly or its charter partners, online check-in may open between 24 to 48 hours before departure. After completing online check-in, passengers with checked baggage should proceed to the designated baggage drop counter, while those with cabin baggage only can head directly to security screening and the departure gate. For the latest check-in options, passengers should refer to their booking confirmation or contact their tour operator.

Cabin Classes and In-Flight Experience

Business Class

Hi Fly's widebody aircraft offer a dedicated Business Class cabin on the A330 and A340 fleet. Features include:

• Lie-flat seats with a generous 45-inch seat pitch on the A330-200
• 42 Business Class seats on the A340-300 in a spacious cabin layout
• Premium meal service with multi-course dining
• Priority boarding and dedicated cabin crew attention

Premium Economy

Select Hi Fly aircraft, including the A330-200, feature a Premium Economy cabin with enhanced comfort:

• 38-inch seat pitch with additional recline and legroom
• Enhanced meal and beverage service
• USB charging ports and power outlets at every seat

Economy Class

Economy Class is available across all Hi Fly aircraft types:

• Standard 32-inch seat pitch on widebody aircraft
• Window, middle, and aisle seat options
• Complimentary meal and beverage service on most flights
• USB charging available (shared between every two passengers on some aircraft)

In-Flight Entertainment

Hi Fly's A330 fleet features an in-flight video streaming entertainment system accessible on passengers' personal devices. Some aircraft may have overhead screens for safety demonstrations and general programming. Passengers are encouraged to download content to personal devices before departure for the best entertainment experience on long-haul flights.

Sustainability On Board

Hi Fly became the world's first airline to eliminate all single-use plastics on its flights from January 2020. On board, you will find bamboo cutlery, compostable cups and containers, recycled packaging for bedding and amenity items, and sustainable alternatives to traditional plastic products.

Passenger Policies and Special Services

Travelling with Children and Infants

• Children (2–11 years): Must have their own seat and ticket, accompanied by at least one adult passenger aged 18 or older
• Infants (under 2 years): May travel on an accompanying adult's lap with a reduced infant fare; bassinet seats are available on widebody aircraft on a first-come, first-served basis
• Required documents: Valid passport for all passengers, including children and infants, on international flights

Pregnant Passengers

Since Hi Fly operates on behalf of various marketing airlines, pregnant passenger policies typically follow the ticketing airline's rules. As a general guideline for Hi Fly's own charter operations:

• Passengers in early to mid stages of pregnancy (up to 28 weeks) may fly without restriction
• Passengers between 28 and 36 weeks of pregnancy should carry a medical fitness-to-fly certificate issued within 7 days of departure
• Travel beyond 36 weeks of pregnancy is generally not permitted
• For twin or multiple pregnancies, restrictions may apply earlier — consult your healthcare provider and the marketing airline

Passengers Requiring Special Assistance

Hi Fly provides dedicated support for passengers with reduced mobility, visual or hearing impairments, or other special needs:

• Wheelchair assistance from check-in through boarding and disembarkation
• Priority seating arrangements near exits or lavatories
• Assistance from trained cabin crew throughout the flight
• Service animals may be permitted in the cabin (contact the airline in advance)

Passengers who require medical equipment on board, such as portable oxygen concentrators or mobility aids, should notify the airline or their tour operator at least 48 hours before departure to ensure proper arrangements.

Unaccompanied Minors

Policies for unaccompanied minors depend on the marketing airline. For Hi Fly's own charter operations, children aged 5 to 12 years may be eligible for unaccompanied minor services, subject to route and operational conditions. Parents or guardians must complete the required documentation and ensure a designated responsible adult is present at both departure and arrival airports.

Frequent Flyer Programme

Hi Fly does not operate its own frequent flyer programme, as the airline primarily functions as a wet lease and charter operator rather than a scheduled carrier with direct consumer sales. However, passengers flying on Hi Fly-operated flights that are marketed and sold by a partner airline may be eligible to earn frequent flyer miles or loyalty points under the partner airline's programme. To ensure you receive credit for your flight, check with the marketing airline before departure and provide your loyalty programme membership number at check-in.

When booking flights through Traveloka, you can take advantage of Traveloka's own loyalty rewards programme, earning points and cashback on every booking that can be redeemed for future travel purchases.

Why Book Hi Fly Flights on Traveloka

Booking Hi Fly flights through Traveloka gives you access to a range of benefits designed to make your travel planning seamless and affordable:

• Competitive pricing — Access exclusive deals, promotional fares, and seasonal discounts on flights operated by Hi Fly and partner airlines
• Easy comparison — Sort and filter flights by price, departure time, duration, and number of stops to find the perfect itinerary
• Flexible payment options — Pay with credit or debit cards, bank transfers, or popular Malaysian e-wallets including Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay
• Instalment plans — Split your payment into manageable monthly instalments for higher-value bookings
• Instant e-ticket — Receive your booking confirmation immediately via email and the Traveloka app, with no waiting
• 24/7 customer support — Multilingual support team available around the clock for booking issues, changes, or travel queries
• Loyalty rewards — Earn Traveloka Points and enjoy member-exclusive cashback offers on every booking
• Comprehensive travel platform — Book flights, hotels, airport transfers, and travel insurance in one place for a bundled travel experience

Hi Fly Promotions and Deals on Traveloka

Traveloka regularly features promotions and exclusive deals that can help you save on flights operated by Hi Fly and other airlines. Here are some tips to make the most of available offers:

• Check the Traveloka promotions page — Visit regularly for flash sales, seasonal discounts, and promo codes applicable to flight bookings
• Set Price Alerts — Activate fare alerts on your preferred routes to receive instant notifications when prices drop
• Book early — Flight prices generally increase as the departure date approaches, so booking in advance secures better rates
• Fly midweek — Tuesdays and Wednesdays typically offer lower fares than weekends and public holidays
• Travel during off-peak periods — Avoid school holidays, Hari Raya, Chinese New Year, and other major public holidays for the most affordable fares
• Bundle flights and hotels — Book your flights and accommodation together on Traveloka to unlock additional savings
• Use e-wallet promotions — Pay with Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay to enjoy wallet-specific cashback and discount offers
• Choose basic fares — If travelling light, select a fare without add-ons to minimise costs

How to Book Hi Fly Tickets on Traveloka

Follow these simple steps to book your flight on Traveloka:

1. Visit traveloka.com or open the Traveloka app and navigate to the Flights section
2. Enter your departure city and destination, select your travel dates, and specify the number of passengers and cabin class
3. Tap the search button to view all available flights for your route, including those operated by Hi Fly
4. Sort results by price, departure time, or duration and select your preferred flight
5. Enter passenger details — full name as shown on your passport or ID, date of birth, nationality, and contact information
6. Add optional extras such as additional baggage, seat selection, or travel insurance for peace of mind
7. Review your booking summary, including the total fare, taxes, fees, and any add-ons
8. Choose your preferred payment method — credit card, debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan
9. Complete the payment and receive your e-ticket instantly via email and the Traveloka app

Save or screenshot your e-ticket for reference at the airport. You can also access your booking details anytime through the My Booking section in the Traveloka app. For real-time flight updates, check your flight status on the Traveloka Flight Status page.