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About Island Air Express

Island Air Express is an American regional airline based on Prince of Wales Island in Southeast Alaska, operating under IATA code I4 and ICAO code EXP. Founded in 1998 as a single-pilot bush flying operation, the airline has grown into a certified IFR commuter air carrier serving the remote island communities of Alaska's Inside Passage. Island Air Express operates from its main bases at Craig Seaplane Base and Klawock Airport, providing essential scheduled and charter air services to communities in Southeast Alaska.

The airline holds full FAA and USDOT authority to operate as a Certified IFR Commuter Air Carrier, enabling it to safely fly its fleet of turbine aircraft using the Instrument Flight Rules (IFR) system in all weather conditions, day or night. This certification, combined with advanced Synthetic Flight Vision navigation equipment, makes Island Air Express one of the most capable and reliable small airlines in the challenging Alaskan aviation environment.

Airline Overview and History

Island Air Express has been serving Southeast Alaska for over two and a half decades. Key milestones in the airline's history include:

• 1998 — Founded as a single-pilot operation based on Prince of Wales Island, initially providing on-demand charter flights across Southeast Alaska
• 2000s — Expanded operations with the addition of Cessna 206 and Cessna 208 aircraft, growing the charter business to serve fishing lodges, forestry operations, and remote communities
• 2008 — Launched scheduled IFR commuter service between Craig, Klawock, and Ketchikan, marking a significant milestone in the airline's development
• 2010s — Added the Pilatus PC-12 to the fleet, enhancing capability and range for charter operations, and invested in Synthetic Flight Vision navigation equipment for all-weather operations
• Present — Operates as a fully certified IFR commuter air carrier with scheduled services and charter flights throughout Southeast Alaska, based at Craig Seaplane Base and Klawock Airport

Craig Seaplane Base and Klawock Airport on Prince of Wales Island serve as the airline's dual operational bases. Prince of Wales Island is the fourth-largest island in the United States and is home to the communities of Craig, Klawock, Thorne Bay, and Hollis, all of which depend on air and sea transport for access to the wider world.

Fleet and Aircraft

Island Air Express operates a small but versatile fleet of turbine and piston aircraft designed for the unique demands of Alaskan bush flying. The fleet includes:

• Cessna 208 Grand Caravan — The airline's primary workhorse, a rugged single-engine turboprop capable of carrying up to 9 passengers. Configured for both wheeled runway operations and floatplane operations on water
• Cessna 206 — A reliable single-engine piston aircraft used for smaller charter flights and float operations, carrying up to 5 passengers
• Pilatus PC-12 — A high-performance single-engine turboprop offering greater range and speed for charter flights, capable of carrying up to 9 passengers in a pressurised cabin

All aircraft are equipped with advanced avionics including Synthetic Flight Vision systems that enable safe operations in the frequently poor weather conditions of Southeast Alaska, where clouds, rain, fog, and low visibility are common. The airline maintains its fleet to the strict standards required by the FAA for certified commuter air carrier operations.

Top Flight Routes

Island Air Express operates scheduled commuter services and charter flights connecting communities across Southeast Alaska's Inside Passage. The airline's primary routes include:

• Craig to Ketchikan — The airline's busiest scheduled route, connecting Prince of Wales Island to Ketchikan, the nearest major town and transportation hub with jet service to the rest of Alaska and beyond
• Klawock to Ketchikan — Providing an alternative departure point on Prince of Wales Island for passengers connecting to Ketchikan
• Charter flights across Southeast Alaska — On-demand charter services to fishing lodges, remote cabins, Forest Service sites, and wilderness destinations throughout the region

Ketchikan serves as the key transportation gateway for Prince of Wales Island residents, offering connections to Alaska Airlines jet services to Juneau, Anchorage, Seattle, and other major cities. For Malaysian travellers dreaming of an Alaskan wilderness adventure, you can book connecting flights through Pacific and North American hubs on Traveloka:

• Kuala Lumpur to Tokyo — Connect via Tokyo for onward flights to Seattle or Anchorage, then to Ketchikan and Southeast Alaska
• Kuala Lumpur to Seoul — Seoul Incheon offers connections to North American west coast gateways
• Kuala Lumpur to Singapore — Connect via Singapore for multiple routing options to North America

Check available routes and fares on Traveloka to begin planning your Alaska adventure.

Baggage Allowance and Policies

Baggage allowances on Island Air Express are subject to strict weight limitations due to the payload capacity of smaller aircraft. Understanding these policies before travel is essential for a smooth experience.

Cabin Baggage

• Weight limit: Limited carry-on items permitted; passengers should keep personal items compact and lightweight
• Size restrictions: Must fit in the limited cabin storage space of smaller aircraft; oversized carry-on bags may need to be checked
• Personal items: A small bag, camera, or personal electronics case is generally permitted in the cabin

Checked Baggage

• Free allowance: Typically 18 to 23 kg (40 to 50 lbs) per passenger, depending on the aircraft and route
• Maximum weight per piece: Individual items should not exceed 23 kg (50 lbs) for safe handling
• Excess baggage: May be accepted if space and payload capacity allow; excess fees apply and extra baggage may travel on a later flight if the aircraft is at maximum capacity

Special Baggage for Alaskan Travel

• Fishing rods, hunting gear, and outdoor equipment are commonly transported; notify the airline at booking to arrange handling
• Coolers with frozen fish or game must be properly sealed and packed
• Firearms must be unloaded and in approved hard-sided cases per FAA regulations
• Hazardous materials and flammable goods are strictly prohibited

Check-in Guide

Airport Counter Check-in

Check-in for Island Air Express flights is conducted at the airline's counters at Craig Seaplane Base, Klawock Airport, or Ketchikan Airport. Recommended arrival times:

• Scheduled flights: At least 30 to 45 minutes before the scheduled departure time
• Charter flights: As coordinated with the charter operations team

At check-in, staff will verify your identification, weigh your baggage, issue boarding information, and brief you on aircraft-specific safety procedures. Accurate baggage weight declaration is essential for safe aircraft loading calculations.

Online Check-in

Due to the nature of small aircraft operations where weight and balance calculations are performed individually at the airport, online check-in is not available. Passengers should plan to check in at the airline counter for all flights. The small, friendly team at each departure point ensures a personalised and efficient check-in experience.

Cabin Classes and In-Flight Experience

Single Class Cabin

Island Air Express operates a single-class cabin across all aircraft types. The experience varies by aircraft:

• Cessna 208 Grand Caravan: Up to 9 passengers in a spacious single-engine turboprop with large windows offering panoramic views of Alaska's spectacular scenery
• Pilatus PC-12: Up to 9 passengers in a pressurised cabin with enhanced comfort, leather seats, and a quiet ride
• Cessna 206: Up to 5 passengers in an intimate cabin perfect for smaller groups and couples

In-Flight Service

Formal in-flight meal or beverage service is not provided on Island Air Express flights due to the short duration of most routes, typically 20 to 40 minutes. However, the in-flight experience is defined by the stunning aerial scenery of Southeast Alaska's Inside Passage, including:

• Dense temperate rainforest covering mountainous islands
• Glaciers, fjords, and crystal-clear waterways of the Inside Passage
• Wildlife sightings including eagles, whales, bears, and marine life from the air
• Spectacular floatplane landings on pristine Alaskan waters

Passenger Policies and Special Services

Travelling with Children and Infants

• Children (2–11 years): Require their own seat and ticket; must be accompanied by an adult
• Infants (under 2 years): May travel on an accompanying adult's lap; contact the airline to confirm arrangements for specific aircraft types
• Required documents: Valid government-issued photo ID for adults; children under 18 travelling domestically within the US may not require ID but should carry identification

Pregnant Passengers

• Passengers in early to mid stages of pregnancy can generally fly without restriction
• Passengers beyond 36 weeks of pregnancy should consult their physician before travelling
• Given the remote locations served and limited medical facilities on Prince of Wales Island, pregnant passengers in later stages should carefully consider the availability of healthcare at their destination

Passengers Requiring Special Assistance

Island Air Express accommodates passengers with special needs to the extent possible given the constraints of small aircraft operations. Available assistance includes:

• Help with boarding and disembarking the aircraft
• Coordination for passengers with mobility limitations
• Arrangement for medical equipment transport where space permits

Contact the airline at least 48 hours before departure to discuss specific requirements and ensure appropriate arrangements.

Unaccompanied Minors

• Unaccompanied minor services may be available on scheduled routes; contact the airline directly to discuss arrangements, age requirements, and documentation

Reschedule, Cancellation, and Refund Policy

Rescheduling Flights

To reschedule an Island Air Express flight booked through Traveloka:

• Open the Traveloka app or website and go to My Booking
• Select the booking you wish to modify
• Choose the reschedule option and select a new available flight
• Pay any applicable fare differences or change fees

Weather-related schedule changes are common in Southeast Alaska, and the airline works closely with passengers to accommodate rebookings when flights are affected by weather.

Cancellations and Refunds

Refund eligibility depends on your ticket type:

• Refundable tickets: Eligible for full or partial refund
• Non-refundable tickets: May be subject to cancellation fees with remaining value issued as credit
• Weather cancellations: Flights cancelled due to weather are typically rebooked at no additional cost

Contact Traveloka customer support or the airline for assistance with cancellations and refund requests.

Why Book Island Air Express Flights on Traveloka

Booking Island Air Express flights through Traveloka offers these key advantages:

• Easy online booking — Search and book Alaskan bush plane flights from anywhere using the Traveloka app or website
• Flexible payment — Pay with credit or debit cards, bank transfers, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plans
• Instant e-ticket — Receive booking confirmation immediately via email and the Traveloka app
• 24/7 customer support — Access multilingual support for any booking queries or travel issues
• Complete trip planning — Book flights, accommodation, and travel insurance all on one platform
• Loyalty rewards — Earn Traveloka Points and cashback on every booking

Tips for Finding Cheap Flights on Traveloka

Save on your Island Air Express flights and Alaska travel with these tips:

• Book early — Small aircraft have limited seats, so advance booking is essential for both availability and better prices
• Be flexible with dates — Use Traveloka's fare calendar to find the most affordable travel dates
• Travel outside peak season — The busy summer months of June through August see higher demand and prices; spring and early autumn may offer better fares
• Set Price Alerts — Get notified when fares drop on your preferred route
• Check promotions — Visit the Traveloka promotions page for deals and discount codes
• Pack light — Excess baggage fees on small aircraft can add up; travel with only what you need
• Bundle your trip — Combine flights and hotel bookings on Traveloka for potential savings
• Consider midweek travel — Weekday flights may have lower demand and fares than weekend services

How to Book Flight Tickets on Traveloka

Follow these steps to book your Island Air Express flight on Traveloka:

1. Visit traveloka.com or open the Traveloka app and navigate to the Flights section
2. Enter your departure city and Alaskan destination, select travel dates, and specify the number of passengers
3. Tap the search button to view available flights for your route
4. Sort results by price, departure time, or duration and select your preferred Island Air Express flight
5. Enter passenger details including full name as on your government-issued ID, date of birth, nationality, and contact information
6. Add optional extras such as travel insurance for comprehensive coverage during your Alaskan adventure
7. Review your booking summary including the total fare, taxes, and any add-ons
8. Choose your preferred payment method — credit card, debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay
9. Complete the payment and receive your e-ticket instantly via email and the Traveloka app

Save your e-ticket for check-in at the airline counter, and prepare for an unforgettable flight over the stunning wilderness of Southeast Alaska with Island Air Express.