I regularly stay at the Mercure in Newcastle without any issues. My most recent stay was probelmatic and help from staff poor when I contacted them about the issue. The TV's at the Mercure in Newcastle are very basic, not like most hotels at this level, and all other Mercures that I have stayed in across Australia - some examples in NSW - Penrith, Goulburn, Blacktown where they would go out of their way to assist. At Newcastle they use Chromecast, the room I was in did not work, contacted reception and was told, of many of our TV's will not work using the Chromecast, it is an internet, hotel wifi issue. I said I am in room 505, can you do anything - a very blunt "no, room 505 is one of the problem rooms"! Also, room 505 faces the front and the nightclub or whatever it is across the road is a nightmare for noise, usually worse on the weeknd but something must have been happenning there earlier in the week as I was kept awake both nights with massive bass noise. Fells like a sonic boom! Much better I have found if your room faces the rear car park. Again - no help.