昆士酒店墨尔本

good location

first of all, the sink is quite hard to use, the tap is too close to the edge that water split everywhere. and there was no house keeping even we asked the lady to help and she said ok to come clean our room later. the worst thing is that, it was super noisy during night, we couldn’t sleep for whole night! there was a club or something nearby and the music does not stop till morning! we stayed up all night… the good thing is bed is soft and good to lay on. and hotel is very near southern cross station which is convenient to go to the airport

El personal muy atento,

Room was in good condition but daily cleaning of the room could have been a lot better. Cleaning of floor and especially the carpet. The making of the bed was poor in presentation. Sewage smells from the WC, although these were addressed.

I requested two double beds from Expedia. They said I only ordered one bed.. I was disappointed they didn’t have the room I paid for. They gave us one king bed.

The room was clean, staff were friendly and service was fast. Wish we got to utilise the amenities but unfortunately we didn’t have much free time.

The air conditioning in the room is difficult to adjust, there is poor lighting in the bathroom, and the cleaning needs improvement. On one of the days, they forgot to leave towels in the bathroom.

Towels weren’t replaced on the last day. Conditioner bottle in spot of soap/moisturizer at the bathroom sink. Staff were polite and courteous.

Very comfortable and stylish room, nice bathroom and quick lifts. Great position can walk to Skybus if you want to. Short walk to casino and Southbank restaurants. Flinders Lane also has many restaurants/cafes We loved our 4 day stay

Great location convenient to all city sites

Front desk, particularly Laura was excellent.

Room was clean, a bit dusty but overall good condition. Staff were excellent, welcoming and efficient. They were very responsive and helpful to have the room configured to how we had booked! Pool area could do with a clean and open the roof!!

Staff were lovely and accommodating

Ok, could be cleaner, very dusty. Pool ok but small, breakfast ok

Great location and hotel for a Melbourne city stay

Good service and a great clean and tidy functional room.

Staff upon check in did not provide good customer service. They did not inform/notify us even though our room was already ready, they said they would and even saw us waiting at lobby for hours. The staff checking us in spoke too quickly and didn't provide checkin information properly, out booking came with complimentary wine but she did not even give this either. Terrible customer service experience from this staff, who made it obvious she is not in the mood to talk with customers.

New Years Eve was close to everything. Staff were friendly

Only issue was lack of towels at pool area and time taken for them to be provided. Staff friendly, good sized rooms, clean. Would stay again.

Lovelt