昆士酒店墨尔本

good location

first of all, the sink is quite hard to use, the tap is too close to the edge that water split everywhere. and there was no house keeping even we asked the lady to help and she said ok to come clean our room later. the worst thing is that, it was super noisy during night, we couldn’t sleep for whole night! there was a club or something nearby and the music does not stop till morning! we stayed up all night… the good thing is bed is soft and good to lay on. and hotel is very near southern cross station which is convenient to go to the airport

Faulty Towers Melbourne. Their housekeeping don’t work past 14.30 as the services is outsourced and the hotel don’t want to pay overtime. I don’t know why you would ever inform a guest about this. One day we didn’t have linen, the other day we didn’t have towels. It all just became a laughing matter. We had 2 “connecting” rooms that connected in a hallway.

I travel regularly to Melbourne & this is the hotel I book on repeat due to its modern spacious rooms, cleanliness, service & centralness in the CBD

Great location

Great location. Seamless check in. Modern clean rooms. Breakfast was an added bonus. Great Value. Would definitely stay again.

Loved this hotel! Staff were amazing, room clean and spacious; restaurant and rooftop bar were exceptional.. great location

Probably the best value hotel in Melbourne. Cool vibe, great location, good amenities.

Staff were helpful, area was super central

The hotel its self was nice great buffet breakfast however the housekeeping needs to improve i was shocked at the level of dust in my room not a good look by any standard. There was no robe slippers or toothpaste kit in room as this appeared in advertising video. Also happy hour advertised was misleading the poor reception staff had to bring me room service on second night of stay as I think they forgot. It's a shame because its a nice place just needs to lift there standards a bit

Great staff, another good stay at Quincy

Helpful and attentive reception staff Location near trams Clean and modern rooms

Close to South Bank, clean & fresh rooms. Bit noisy until 11pm with night clubs but after that very peaceful.

Amazing staff. Short distance to all major sightseeing spots in downtown. Will stay again if possible

Great location, room was clean and amenities were good. Staff were friendly etc however it could be better. Our room wasn’t cleaned during our stay - I had to call to have rubbish collected and fresh towels brought up. I think buffet breakfast could be expanded and concierge staff more helpful - they were not really forthcoming with information - I had to ask lots of questions.

Everything was good except for the Audio Description on the TV that neither I, nor two staff members who tried valiantly to turn it off, could get it to stop working. Drove me near mad. Wouldn't generally be an issue except that I was looking forward to seeing a particular program.

Appalling Customer Service – Avoid Made a booking error late at night and contacted the hotel immediately to resolve it. Rather than showing any goodwill or basic common sense, staff flatly refused to even discuss the matter — no refund, no credit, no flexibility whatsoever. For a hotel that presumably prides itself on hospitality, this response was nothing short of disgraceful. A simple booking mishap — the kind any reasonable establishment would handle with professionalism and grace — was met with indifference and a complete lack of accountability. Sort your systems and your customer service out. This is not how guests should ever be treated

I loved everything one of my best stays in the city !

Nice amenities. Asked for 2 single beds sent a message via app also called the Quincy the day before to make sure we had 2 single beds. When we arrived the woman at the desk had a very sour face and was not happy. I needed to show her my ID 3 times. After getting into our room after 3pm as our room was not ready we walked into a room with a double bed. I asked what had happened with the bedding then they made me pay for an upgrade to a bigger room to have the 2 single beds where the website stated we could have the beds in the room we had booked. The Restaurant was beautiful the rooftop bar was ok our food was cold when delivered to our table, drinks could have been in a bigger glass for the price you had to pay for them.

The location is excellent with incredibly easy access to transport. I was on a higher floor, which meant I got a beautiful view of the city and a perfectly quiet, peaceful room. I would absolutely stay here again!