Unfortunately, our stay did not meet expectations. There were no robes or complimentary water in the room, which was disappointing for a hotel of this level. The elevators took an unusually long time to arrive throughout our stay, making it inconvenient to move around the building.
The overall atmosphere was also quite noisy, with many children running and yelling in common areas and hallways. At one point, a woman was sitting in our hallway, speaking loudly on her phone, which was uncomfortable and not pleasant to encounter outside our room.
Additionally, valet parking was extremely slow — it took over an hour for our car to be brought back, which is unacceptable.
Overall, the experience lacked the comfort, organization, and service we expected, and it significantly affected our stay.