凯艺套房酒店

Staff

Room was clean and spacious. Staff were also very friendly. Was however very loud with a large group of kids there so wouldn't say it was excellent.

Breakfast was horrible even though it was included I would have rather have Hines somewhere else k owing what was being served. Other than that friendly staff and clea. Comfortable stay!

The staff were nice and helpful. The room was adequate for the price. The hotel is just not well sound proofed. My room was near the elevators and I could hear everything happening outside my door. It didn’t help that there was a kids hockey tournament on and the kids were running up and down the hallways until 11. I could also hear a dog barking down the hall for way too long. I woke up to the sounds of kids/parents in the hallway on the way to elevators at 650am. Even the parents just talking lowly while waiting for the elevator could be heard clearly. The breakfast buffet was basic but ok enough.

The was spotless

The room was good, and the front desk ladies was very friendly. But the breakfast was terrible. Big let down from last time we were there, we actually left and went to Tim’s.

Good

Decent place! The lady (not sure of name) who works the bar was super friendly. Nice staff. Felt way too rushed in the restaurant though.

We did not enjoy our stay during this visit. There were children running around the building all evening, knocking on doors past 12am. It was also extremely loud!!! Large parties going happening well after 3am, with people shouting and drinking in the hallways. Doors wide open with loud music. The staff at the hotel need to be regularly patrolling the hotel or higher security to tell all patrons that after 11pm that the noise needs to discontinue.

Satisfactory

Staff were great. Check in and out was easy and quick. The room was clean and quiet. The beds were very uncomfortable. They were not bad beds, just really worn so need to be replaced.

Great location and staff !

We had a great stay.

Clean room

Clean and courteous

Room was clean, parking was easy. Breakfast was limited would be nice to have a larger menu

Friendly staff

Rooms were clean and bed comfortable. The inclusive breakfast was nice.

Stayed here recently while in town for a family funeral. The room appeared clean at first glance, and the sheets themselves looked fresh. However, the bed had a strong, unmistakable smell of urine that couldn’t be ignored. Unfortunately, it was very late when I went to bed and noticed it. Due to the reason I was staying in Gander, I didn’t have the bandwidth to pack up the full room in the middle of the night to try to get the room switched. I ended up changing out of my pajamas, which now also smelled of urine, and slept on top of the bedclothes. In the morning, I spoke with the front desk to alert them about the situation. They were very polite and understanding, but said there was nothing they could do since the room had been booked through Expedia. Overall, while the staff were kind, the condition of the bed was completely unacceptable. I honestly don’t know how the bed could have been made without noticing! Clean sheets don’t make up for an unclean mattress. Hopefully, management takes this feedback seriously and addresses it for future guests.

Nice hotel. Nice people.