多瓦尔凯艺酒店

We booked a two double bedroom room. When we checked in, the guy gave me attitude and said that I actually booked a king bedroom not two double bedrooms. After I double checked my booking, turns out I am right. I went back to him and turns out they sold the room that I booked and were manipulating me to believe I did a different booking. That being said, we had paid 337$ for two, to get manipulated in a very overpriced hotel that is located in a ghetto area. The manager said will give us 30% back from what we paid originally as a compensation, but one week has passed and nothing.

Amazing place to stay!!!

The bathroom curtains were dirty

This hotel is not accurately represented by the advertised photos. The hotel has very limited unloading space, and there were people hanging around throughout the property who did not appear to be hotel guests. We noticed two security guards, which may have been related to this. Our check-in experience was particularly concerning. We were initially given a key to a room that was already occupied. A random child with a large RC car then offered to show us where our room was and proceeded to play with his car on the ramp we needed to use to access it. The room signs were also unclear and did not indicate which direction our room was located. The elevators are extremely small and do not accommodate the luggage cart easily. It took several attempts to get the cart on and off the elevator, while some of the people hanging around the hotel laughed at my husband. When we finally reached our room, it was renovated and modern, but we were uncomfortable with people sitting in the hallway directly outside our room. Although the hotel offers free parking, the staff seemed confused when I asked how to access the parking lot, which had a security gate. There also appeared to be people who were not hotel guests hanging around in the parking area. Overall, we did not feel comfortable staying at this hotel, so we requested a refund and to their credit, the hotel staff were kind enough to accommodate our refund request, and Expedia was also very helpful in resolving the issue.

The hotel looked sketchy, and so did the surrounding area. My daughters felt unsafe from the moment we arrived, which made the entire stay very uncomfortable. The linens had an unpleasant odor, as if they had not been properly cleaned, and I had to ask the front desk to replace them. We also found two flies in the bedroom, and the bathroom was not cleaned properly. I booked this hotel through Expedia because not only did the photos make it appear to be a renovated property, but the listing description also stated that the hotel had been renovated. Unfortunately, this was very misleading. In reality, it seems that only some rooms are being renovated, while the rest of the property is outdated and in very poor condition. I tried to contact Expedia for assistance, but they were not helpful at all. This was my last time using Expedia. Between the misleading listing, the poor cleanliness, and the lack of support, this was one of the worst travel and customer service experiences I have ever had.

All good

Clean room, friendly staff, good parking and breakfast is good.

I will never stay in this hotel again. Very dirty, spiders everywhere inside the room. A lot of strange drunken people in the property. Will not recommend to anyone.

The clean service room was terrible today they had to open my room and I was sleeping and they were not even saying sorry and then after about an hour they had to opened my room again and I was sleepy and then after half an hour they had to opening my room again so the

Super

The property doesn’t look anything like the pictures.

It is not like what it advertised. Small tiny washrooms.

Nice breakfast clean rooms, nice staff.

ants & dirty sheets…

For the amount you pay not worth it.

Great parking nice stuff clean place very friendly

We had a great experience. Everyone was very nice and helpful, hotel was clean and there was a lot of security. Parking is also convenient.

Nice staff, the rooms were super clean and spacious, and I got my moneys worth!

Perfect

The staff were so very courteous and helpful. The breakfast included was good. But the hotel and room were tired and in need of a facelift.