尚普兰海滨酒店, 凯悦臻选酒店

I recommend that guests double-check and confirm with the front desk whether their deposit will be refunded automatically or if they need to swipe their card in person. I was very frustrated when the front desk employee told me during check-out that I didn’t need to swipe my card to get the deposit refund. However, after driving an hour away, the front desk called me back to inform me that I had to return to swipe the card in person......Lost my time and gas.

Everything was very good.

Good breakfast

Excellent front desk. Room Was very clean and the property was nicely kept

Great stay. Location is great. Close to downtown shops & restaurants.

Nicely appointed rooms and very clean. Staff was very friendly and helpful. Location is very convenient to shopping and restaurants near the waterfront. Parking is available right behind the hotel.

Everything about my stay was excellent, from front staff to cleaning staff. Your cleaning staff were exceptionally helpful and kind. However, because we were older ladies, we were unable to negotiate the many stairs to our originally appointed rooms. The front staff immediately went into action and made up 2 recently Vacated rooms for us. The cleaner was such a pleasant and obliging lady. Took it all in stride, happily! I would strongly suggest a ramp to accommodate guests! Sandra Norval

Bad experience with staff. Would not recommend.

Everything

Quick overnight stay. Seemed like a convenient area. I was placed in the basement, which was convenient because I wanted to use the laundry, but I agree with the prior review which indicated the basement felt sort of "dungeon" like. The laundry cost 2.50 for a wash and 2.50 for the dryer… It does not give change so if you can, get quarters! Otherwise it will just eat the 50 Cents off your looney. I arrived to the breakfast a few minutes after 10… Not much left and not a lot of protein choices for people who don't eat pigs. The omelettes had ham, and there was sausage, not much else. All the standard sugary stuff… Waffles, cereal, yogurt Accessibility minded folks… It's important to know that accessing the property from the front can be challenging. There is a parking lot in the back, and you have to navigate some stairs to enter from the parking lot.. the front entryway has stairs and a ramp but you can't park there and unload your belongings. There is a single parking space at the business next-door, if it's open… You could use that, but the main parking is not accessibility friendly.

Très bien localisé, à 2 pas du centre-ville et de la rive du lac. Atmosphère agréable dans l’hôtel.

Wonderful hotel and location. Nice and clean. All the staff were friendly. The lobby is a nice cozy spot where families were gathering in the evenings. The breakfast was a typical breakfast you would find at other hotels. Would really like ketchup for eggs though. Literally steps to the waterfront. Bring your fishing gear! Attached to a nice bar next door. Just up the street there is a nice barbershop and independent cafes. Nice little boutique stores and even a surf shop. There was some sort of street festival with live music on the Friday night just up the way. Metro grocery store is just about a 5 min walk, as is a very nice AYCE Sushi restaurant. My only complaint is the parking. The attached parking lot only contains 1 accessible parking space, but 5 for members of the different levels of the Hotels Choice Privaledges club. There are only about 20 spaces total on site and then you have to go to the satellite parking. It is a very short walk, 5 mins on average at most with a slight hill on the way there, but for someone needing an accessible space it would be very difficult. If they added a few more accessible spots than the bare minimum requirement this would be 5 stars all around.

I am not a fan of carpet in the rooms other than that everything was good.

We had an excellent stay. Great location. Great value. Parking is limited though. But will definitely return.

Very basic, hard bed

Bed bugs, hotel would not issue a refund.

Very clean, su

Unique rooms

Great location, and great stuff!

Loved the interior room I had. 10/10