더 샹플레인 워터프론트 호텔, 어센드 컬렉션 호텔

Room was small for a king room. Could not walk around the bed since the heater attached to the window was sticking out. Parking was small and a sheet of ice.

Stayed 2 nights with my wife - we opted for the sub-level King sized bedroom. The room was smaller than anticipated, but was ok as it was just the two of us. The bathroom however, although clean, was very cold - not just the floor tiles, but the room itself, felt like a draft was coming in. We also did not get our room cleaned / made-up on day 2, and had to phone the front desk for towels and find our own toilet paper. Was advised that for housekeeping services we had to let them know that this was something we wanted done, which always never the case at any of or previous hotel stays. We also noted that there was no key card access needed to enter the building from the back door, which led right into our hallway - there was a card swipe lock, but the door would just open. All and all, average stay, likely not to book there again.

Room was very small, ok for one or two people maximum. Cell service and wifi reception was very poor in this room as well as it was below ground level. Heater was loud and startled us a couple times in the night as well. It was however very clean, bathroom was really nice with a large shower with good water pressure. Staff were all friendly .

Bed was comfy, pillows great, shower was dirty, we actually asked for cleaning products and cleaned it ourselves prior to using it. The staff were great, loved how close to the downtown core it was, waterfront and great food surrounding the area. We could walk everywhere from this central location

Staff and room. Male staff member incredibly rude. Room was tiny and the heater made the nost aweful boises throughout the night. Terrible sleep

The room was not big, but it was clean and seemed to have been recently renovated. The bathroom also not big but shower was great. The staff were very helpful. Can be a bit difficult to navigate to your room depending on where it is, you may need to take the elevator and some stairs.

The bathroom wasn’t very clean, hair in the shower and on the floor when I arrived. I also saw several spiders.

Consistently above average rooms, staff and service.

Staff were nice and room was good and clean when we checked in Straight forward check in process

Our dinner reservation at nearby restaurant was cancelled one hour before the time. The front desk staff quickly accommodated us in the breakfast area so we could bring in Chinese food for our party of 10. They couldn’t have been more helpful. Truly amazing

Rooms were spotless and staff were great

Great location, clean room and friendly staff.

Friendly staff, clean room, comfy bed, good shower. Good selection for breakfast. Good price and location. Overall good value would stay again.

Staff was good, room very clean. The wall unit heater/ac was blowing cold air, so turned it off and the room was very cold overnight. The temperature outside was -20, so maybe it just can’t handle that, or we needed to wait longer for warm air. We did wait 15 minutes and it was still blowing cold air, so we turned it off

Comfy cozy room, amazing staff

Everyone was amazing. We we're in basement and was absolutely freezing.

Clean and comfortable

I stayed at this hotel for one night during a business trip. The hotel itself was nice and the room was generally comfortable. However, I was very disappointed with a few things. The in-room coffee machine was extremely dirty and looked like it hadn’t been cleaned in years, which was honestly disgusting. The hotel also advertises a continental breakfast, but what was offered was very disappointing and not what I expected. Additionally, I stayed in room 122 and the bathroom exhaust fan was very loud and should be replaced with a quieter one. I was switched to this hotel from the Best Western in Orillia, and unfortunately, I was not happy with the overall experience despite the comfortable room.

It was okay but the bathroom was cold

Room was very clean, but small. Bathroom was cold, no heat vent. Staff very friendly. Location was great. Walking distance to many restaurants and wsterfront.