上海外滩悦榕庄

Very nice staffs

Very friendly and attentive staff. Clean. Area around is quiet and a bit further away from attractions but still has a mall around with food options.

Staff and door man were very helpful and super friendly

We will come back again to stay ! Love it

Friendly staff both at reception and concierge

Turned down my check in request despite confirmed booking on Expedia

Very good sleep and they gave my family and I a free upgrade to one with a jacuzzi. Reflective of Banyan Tree's standards and the experience exceeded my expectations!

The unit has an epic view of the river, which is the best of the whole experience. The bad experience can start with a bad wifi connection. the power outlet on the office desk section is broken. Hence they have to provide the power extension core. Also the fridge is not working as well. Not to mention, somehow the AC was set at 30 degrees, which is hot as hell and cannot be changed and I have to call in a repairs guy. Overall not a terrible experience but definitely did not hold up to its standard.

Very enjoyable and fantastic stay

The view was fantastic, the in room hot tub was clean and well maintained, and the staff was helpful and friendly. They also did not nickle and dime the guests for every little thing. You definitely get what you pay for at this hotel, and I wouldn't hesitate to stay there again, especially for a special occasion.

What a fabulous treat- I loved the romantic pool with the most amazing view of the Shanghai skyline and Bund. It was magical

nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i

The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys. The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.

Nice relaxing overall atmosphere.

property is ok.... below the expectation. Wifi doesn't work at all, which is a big minus.

We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.

Nice hotel and staff are friendly. Nearby environment is quiet. Actually it is not in the Bund.

Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.

Great location, nice housekeeping. service was lacking as there were communication problems between staff.

The hotel is exceptionally well designed and well run. Amazing suite, beautifully designed, excellent bed, very spacious bathroom, great bath. A fun rooftop bar. and excellent restaurants,