Banyan Tree Shanghai On the Bund

If you’re booking this place for an amazing room with an amazing view and a bath tub by the window you will not be disappointed. If you are booking this for the pool area, don’t get your hopes up, it feels more like a public bath house than a luxury hotel pool, similar feel with the spa. The overall hotel and rooms are nice, I just felt like they needed a deep clean and a bit of TLC, grouting etc. light switches and AC seemed to have a mind of their own and didn’t always respond to pressing the light switches. I loved staying here, but that’s my constructive criticism. It misses a few of those tick boxes that take it upto being a world class hotel. More of an Instagram hotel that looks great for the pictures

Beautiful property even if the location is a bit out the way of main transport options.

Nice~

The hotel is pretty old in general and sort of poorly maintained. First is the blackout curtain was not properly postioned in the slot, it woke me up as soon as the sun rises. Then nearly half of the sockets are too loose to use. Can you believe the socket for the hair dryer is unuseable????? I have to plug it to a socket outside the washroom that's near the floor area.... This is really subpar as a Banyan Tree...

From the moment we stepped out of our Didi van, the staff were very welcoming and accommodating. They attended to our needs with patience and care. The breakfast buffet offers ample selections of Eastern and Western palates. The room is practically an aromatherapy session for the senses, offering a choice of aroma incense or aroma wax. The views of the Bund, day or night, were awesome. There are a couple of good shopping centers within walking distance and a jogging track if you feel like it. A perfect place to wind down and relax after all the hard work.

We have some feedback for the hotel! English services were lacking in a premier hotel like this. We expected and had received better language services in other hotels around Shanghai that were in less touristy areas. Communicating with the front desk for simple requests (water, pens, towels, bringing up delivery to our room) often required multiple phone calls, each time with different people who seemed to not pass along the message especially when transitioning between day and night shift employees. No clothes steamer available. Only iron. This is unacceptable for a hotel that will service weddings and wedding parties. It’s OK to not have a steamer for every room, but the hotel needs to keep a stock of them in case guests request one. The hotel is in a magnificent location, but feel lack of maintenance. What a pity! Such a waste of being in the beautiful bund area!

Very spacious and elegant rooms with a fantastic oversized bathtub, with amazing view of Pudong. Delicious breakfast.

Not recommended not worth the price

Excellent room

Everything in this hotel is perfect

Nice and professional staff. I’ll comeback a few day

Great room, very clean property and large pool

Super friendly

Great location and amazing roof top bar

Hotel staff and service were excellent - warm, friendly and helpful. Special shout out to Michael & Alisha. The property is slightly dated but the location was great, central yet quiet. The rooftop bar offered a gorgeous view of the Bund.

Loved it

Very nice staffs

Very friendly and attentive staff. Clean. Area around is quiet and a bit further away from attractions but still has a mall around with food options.

Staff and door man were very helpful and super friendly

We will come back again to stay ! Love it