长春凯悦酒店

Clean, friendly

Not too good

The hotel was clean and the staff was friendly. The food was also good with a dinner buffet.

Very good

It's an excellent hotel with great staff and great customer services. I would definitely recommend this hotel to anyone who wishes to visit Changchun.

Room is clean and nice as photo but service is a bit poor with no one help us to pick up luggage from taxi in such cold winter !

Very luxurious hotel. The service is excellent. Breakfast buffet is okay; the room service breakfast is a much better deal. The wake up call I had asked for did not occur. When I complained to the front desk, I was assured that the manager would investigate. I didn’t hear any updates though.

Location, view, service, all are excellent, value

I must say, it is my favorite lodging in Changchun. Compared to the shangri-la I prefer both the rooms and the quieter atmosphere. It is closer to the nightlife area of guilin. On the other hand for a Hyatt as well as the most expensive hotel in the city, I'd say they do the typical 90% is good enough. Focusing on the little things is important, but focusing on the unimportant things is far too little in this case. The staff is genuine and friendly. I stayed on the club level and while I was greeted with smiles I felt as if I was being watched and didn't belong. More than once, over attentive staff followed me around as I went from area to area making me feel as if they were concerned for the silverware in the lounge. Relax Hyatt staff, if I need something. I'll ask. If not, leave me to my own devices. Check in was fine. I was a bit early 1230pm so I waited in the lounge for my room to be prepped. Other than that check in was smooth enough. My room was prepaid, I think asking me to pay more than the room cost for a deposit was a bit rediculous but when I mentioned it, she lowered it by half without hesitation. The room was nice, real nice actually. Beds are comfy. But the ac on all 3 of my stays just won't go low. It's almost like a swamp cooler not an ac unit. I wasn't exactly hot, but I certainly wasn't comfortable either. Room service leaves much to be desired. In this area, they are indeed prompt. Wrong food, the food they did bring just simply isn't up to hyatt standard.

Like the room, very clean, nice view. Location is convenient, easy to get around. Disappointing staff and service. Staff has bad manner and some are rude. When asked, the staff lack of response.

Great hotel! Best in the area

would come again，had wonderful experience! If the hotel can provide better buffet dinner would be prefect!

This hotel is brand new. It was very clean and the room was quite large. The restaurant in the hotel was fantastic. I would definitely stay here again next time I return to Changchun.

It is the best hotel at Changchun city.

It's a brand new hotel, opened in 2016. The room was large and a typical Hyatt room, a bit sterile. Service was excellent. And the breakfast buffet was great. The hotel is located outside the city center and next to a park. Didn't see any interesting restaurants nearby.

Rooms are fantastic and staff was friendly and helpful. Good amenities. There were two problems: (1) the pool was very dirty by internatiinal standards, and did not have any chlorine in it; and (2) the restaurants only had a B rating from the local hygiene authorities. I didn't notice anyroblems with cleanliness in the guest rooms but a luxury hotel should be 100% perfectly clean in every area as a basic starting point.

Great hotel but it is not so great to try to save on energy on the expense of comfort!! The staff have deliberately rigged the air-condition to have a temperature no less than 24 degree, no matter what you do. Even when you call them to come take a look at it, they set it up to the maximum cooling yet it cannot reach less than 24 C. what a shame!!

Loved my stay at the Hyatt Regency, beautiful hotel and amazing staff member. I will definitely come back.

I loved my stay at the Hyatt Regency Changchun. The hotel was extremely new (recently built) and the service was by far the best I've received. For the teenager like me, I think the only thing that this hotel is missing is a bar, since the lobby bar is fairly quiet (but I was told that it's being built right now). The food is also amazing at the hotel I will definitely go back!

Brand new hotel just opened 3 month ago. Facilities are excellent. Restaurant has excellent food. But no coffee machine in the room.