The Ritz-Carlton, Shenzhen

房間的設計舊了一點，但整體乾淨整齊。房間的冷氣機有一些滴水，但不太影響住宿體驗。職員親切有禮，會隨時幫助客人。房務部的清潔人員會記得我需要喝很多水，於翌日打掃時會放多數瓶水在房間內，服務體貼入微。自助早餐選擇甚多，味道也不錯，連續吃了兩天也不嫌悶。去了健身房，空間很大，健身機械齊備，重訓及cardio機的數量都多，不需要等候使用，很適合健身人士。

職員服務好好同埋好有禮貌咁畀我個體會係very good

在深圳愉悅的家。會再次入住。

一如既往地舒服 住了很多次了 就是這次唯一一個要求不要面對辦公樓 但是房間窗戶右側還是有一部分跟對面辦公室面對面 有點小失望但是懶得換了

酒店太舊，房間舊。如果作為5星級酒店，我感覺新舊度比一些3星酒店還不行，體驗不好。 床有嘢咬，瞓醒發現。 洗手間一陣味。

非常友善及服務優良！

Spacious room with magnificent view. Nice buffet breakfast with attentive service. It is conveniently located and just 3 min walking distance from Convention ＆ Exhibition Centre Station Exit D. Will come again and highly recommended.

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet

Club floor service was great

服務態度非常好

中餐食品可以更好改善

各方面都好，職員細心專業，毎次回到酒店大堂有賓至如歸的感覺，福田首選！

It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C

如能改善自助早餐的食物味道則更佳。

酒店服务非常好，亲切温暖。健身房游泳池体验也很好，尤其游泳池的景色极佳。

第二次來了，服務非常好，給我準備的生日佈置和蛋糕都很棒！ 很謝謝！ 餐飲質量還有很大進步空間吧 特別早餐真的 蔬菜都是油炒的 壽司看不到一點海鮮 西式也是很甜膩的不太適合早上的

excellent service at the club level lounge great hotel service and amenities lounge opens from 06:30 to 22:00 with food and beverage and snacks all day long!

Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up

Great delightful

Great service from our first step in the hotel and thru out our stay, 5 stars service remains right thru to our check out, excellent! Service wise, 10 out of 10! The Manager(Jack, I think he is called) at the concierge is very polite and he provides lots of useful information regarding the Chinese new year markets nearby the hotel. Here to celebrate birthday and a quick business trip, got free upgrades to Executive Suite in surprise, free bunch of flower, free birthday cake and birthday card with hand written greetings by PBX Zoe and her team, great thanks for arranging and delivering the birthday cake and flowers in person, your efforts are much appreciated!